Transformation Manager

Marsh; Lisboa; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

Marsh is seeking a talented professional to join the Global Services Delivery Investments team in Lisbon. This hybrid role requires three days in the office and focuses on leading transformation, automation and AI initiatives to deliver measurable business value.

You will shape roadmaps, align business and tech teams, mentor colleagues, and drive innovation across a global matrix. Join Marsh to help elevate performance, scale programs, and deliver tangible outcomes for clients and the

Qualifications

• Academic degree in technology, engineering, business, management or related field.
• Fluent English, spoken and written.
• Proven experience leading transformation, automation or AI initiatives.
• Strong project and program management skills including planning, prioritization and delivery.
• Ability to connect business and technical teams to define scalable solutions.
• Track record of driving innovation in global environments.
• Strong communication and influencing skills across all levels of the organization.
• Ability to work effectively across global teams and matrix structures.

Responsibilities

• Own the innovation and transformation agenda for Investments and GSD Portugal.
• Lead strategic pilots and transformation projects with a focus on automation and AI delivering measurable business value.
• Set roadmaps, milestones, and success metrics; track delivery against outcomes.
• Partner with business and technical teams to design and deliver scalable solutions.
• Mentor teams and strengthen transformation skills across the organization.
• Promote a culture of innovation, continuous improvement and operational excellence.
• Serve as the main contact for innovation and transformation delivery across Investments and GSD Portugal.

Skills

Transformation leadership

Project management

Stakeholder management

Communication

Global collaboration

Education

Academic degree in Technology/Engineering/Business/Management

Job description

We are seeking a talented individual to join our Global Services Delivery (GSD) Investments team, part of our People and Investment business at Marsh. These role will be based in Lisbon, Portugal. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Own the innovation and transformation agenda for Investments, identifying opportunities and building a strong pipeline of initiatives.
• Lead strategic pilots and transformation projects, with a focus on automation and AI that deliver measurable business value.
• Set project roadmaps, milestones, and success metrics, and track delivery against business outcomes.
• Partner with business and technical teams to design and deliver scalable, maintainable solutions.
• Support capability building by mentoring teams and helping strengthen transformation skills across the organization.
• Promote a culture of innovation, continuous improvement, and operational excellence within the team.
• Act as the main point of contact for innovation and transformation delivery across Investments and GSD Portugal.

What you need to have:

• An Academic degree in Technology, Engineering, Business, Management, or a related field - transformation specialization will be highly valued.
• Fluent English, spoken and written.
• Proven experience leading transformation, automation, or AI initiatives.
• Strong project and program management skills, including planning, prioritization, stakeholder management, and delivery.
• Ability to connect business and technical teams to define and implement scalable solutions.
• Track record of driving innovation and change in complex global environments.
• Strong communication and influencing skills across all levels of the organization.
• Ability to work effectively across global teams and matrix structures.

What makes you stand out?

• Strategic AI and automation leadership: You have hands‑on experience scaling AI and automation solutions that deliver measurable ROI and business impact.
• Innovation pipeline builder: You identify opportunities, build strong business cases, and take ideas from concept to enterprise delivery.
• Global transformation at scale: You have led transformation programs across geographies and business units, driving adoption in complex matrix organizations.
• Business‑to‑technical translator: You can turn strategic priorities into clear delivery plans that both technical teams and business leaders understand.
• Change catalyst with impact: You challenge the status quo, influence stakeholders, and help move important initiatives forward.
• Delivery excellence in complex environments: You bring experience in regulated or highly complex settings, with strong stakeholder alignment and execution discipline.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.