Technical Writing Lead - Flight Ops (Hybrid)

NetJets IP, LLC; Paço de Arcos; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

NetJets IP, LLC is seeking a Technical Writer Lead to oversee the technical writing team within Document Control. You will drive strategy, mentor staff, and coordinate with multiple departments to ensure accurate, regulatory-compliant documentation that supports safety and product adoption.

The role emphasizes cross-functional collaboration, process improvement, and staying current with industry trends to enhance documentation quality and team capabilities.

Qualifications

• Bachelor’s degree in English or similar.
• Excellent written and verbal communications skills.
• Fluency in Business English (written and spoken).
• Ability to work independently or within a team, with strong interpersonal skills.
• Strong research, analytical, and problem-solving skills.
• Strong organisation skills and attention to detail.
• High proficiency in MS Office.

Responsibilities

• Lead and mentor the technical writing team, including assigning projects, balancing workload, and conducting performance evaluations.
• Develop and implement documentation strategies aligned with organisational goals, establishing style guides and standards.
• Oversee quality control processes, conducting final reviews of high-priority documents and ensuring consistency across all deliverables.
• Collaborate with cross-functional teams to gather requirements, align priorities, and advocate for documentation best practices.
• Manage multiple documentation projects, developing timelines, allocating resources, and reporting progress to upper management.
• Stay current with industry trends and evaluate new tools or technologies to enhance documentation processes and team capabilities.
• Develop content strategies that improve user experience and product adoption, analysing user feedback to inform improvements.
• Liaise between the technical writing team and other departments, representing documentation needs in meetings and discussion.
• Identify and implement process improvements, including new methodologies or tools to increase efficiency and quality.
• Foster a culture of continuous learning and innovation within the team, organising.
• Ensure that safety is a part of every job and activity. Support the safety and compliance programmes, ensuring that any issue that may affect them is appropriately reported.
• Lead and motivate team members in their areas of expertise and through performance metrics, driving for a culture of excellence and results.
• Other duties can be performed subject to being within the same professional career, considered related or functionally linked.

Job description

NetJets IP, LLC is seeking a Technical Writer Lead to oversee the technical writing team within Document Control. You will drive strategy, mentor staff, and coordinate with multiple departments to ensure accurate, regulatory-compliant documentation that supports safety and product adoption.

The role emphasizes cross-functional collaboration, process improvement, and staying current with industry trends to enhance documentation quality and team capabilities.