Technical Writer Lead — Strategy & Mentorship in Docs

NetJets Europe; Paço de Arcos; On-site; EUR 45,000 - 65,000; Full time

Job summary

NetJets Europe is seeking a Technical Writer Lead to oversee the technical writing team within Document Control. You will plan strategically, mentor staff, and collaborate with multiple departments to align documentation with company goals.

The role emphasizes current, accurate information for safety and compliance and involves evaluating tools, improving processes, and driving a culture of excellence.

Qualifications

• Bachelor’s degree in English or similar required.
• Excellent written and verbal communications skills.
• Fluency in Business English (written and spoken).
• Ability to work independently or within a team, with strong interpersonal skills.
• Strong research, analytical, and problem-solving skills.
• Strong organisation skills and attention to detail.
• High proficiency in MS Office.

Responsibilities

• Lead and mentor the technical writing team, including assigning projects, balancing workload, and conducting performance evaluations.
• Develop and implement documentation strategies aligned with organisational goals, establishing style guides and standards.
• Oversee quality control processes, conducting final reviews of high-priority documents and ensuring consistency across all deliverables.
• Collaborate with cross-functional teams to gather requirements, align priorities, and advocate for documentation best practices.
• Manage multiple documentation projects, developing timelines, allocating resources, and reporting progress to upper management.
• Stay current with industry trends and evaluate new tools or technologies to enhance documentation processes and team capabilities.
• Develop content strategies that improve user experience and product adoption, analysing user feedback to inform improvements.
• Liaise between the technical writing team and other departments, representing documentation needs in meetings and discussion.
• Identify and implement process improvements, including new methodologies or tools to increase efficiency and quality.
• Foster a culture of continuous learning and innovation within the team, organising.
• Ensure that safety is a part of every job and activity. Support the safety and compliance programmes, ensuring that any issue that may affect them is appropriately reported.
• Lead and motivate team members in their areas of expertise and through performance metrics, driving for a culture of excellence and results.
• Other duties can be performed subject to being within the same professional career, considered related or functionally linked.

Skills

Adaptability

Collaboration

Curiosity

Service-Oriented

Strives For Positive Results

Education

Bachelor’s degree in English or similar

Tools

MS Office

Job description

NetJets Europe is seeking a Technical Writer Lead to oversee the technical writing team within Document Control. You will plan strategically, mentor staff, and collaborate with multiple departments to align documentation with company goals.

The role emphasizes current, accurate information for safety and compliance and involves evaluating tools, improving processes, and driving a culture of excellence.