Technical Support Specialist | Italian It Support

Closerhire; Lisboa; Híbrido; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Private health insurance

Hybrid working model

Resumo da oferta

CloserHire is partnering with a leading international technology services provider to recruit Technical Support Specialists for a multilingual IT support project in Lisbon, Portugal. You’ll join an international team providing first-line support to business users, troubleshooting network and infrastructure issues, and ensuring high service quality across multiple technologies.

This entry-level opportunity suits candidates with strong communication skills and a willingness to learn, offering

Qualificações

• Entry-level technical background with IT basics and willingness to learn.
• Certifications: CompTIA+ (or equivalent) or Cisco CCNA preferred.
• Experience with ticketing systems or remote support is advantageous.

Responsabilidades

• Provide first-line technical support to business customers via phone, email, and ticketing systems.
• Diagnose and troubleshoot hardware, software, network, and connectivity issues.
• Log, manage, and prioritize incidents while meeting service levels.
• Escalate complex issues to specialized support teams.
• Perform remote troubleshooting and assist users through screen sharing and remote access tools.
• Monitor, update, and follow up on support cases until resolution.
• Document incidents and maintain customer records in internal systems.
• Collaborate with technical teams to deliver effective solutions.
• Deliver a professional customer experience with high technical standards.

Conhecimentos

Italian language

English C1

Analytical skills

Troubleshooting

Customer service

Multitasking

Ferramentas

Ticketing systems

Remote access tools

TCP/IP basics

Descrição da oferta de emprego

CloserHire is partnering with a leading international technology services provider to recruit Technical Support Specialists for an exciting multilingual IT support project based in Lisbon, Portugal. This opportunity is ideal for candidates looking to start or develop a career in IT Support. You’ll join an international technical team providing first-line support to business users, troubleshooting network and infrastructure issues, and ensuring high service quality across multiple technologies. If you have an entry-level technical background, strong communication skills, and enjoy solving problems, this is an excellent opportunity to build your career in a global environment.

• Location: Lisbon, Portugal
• Language: Italian
• Start date: ASAP

Your Role

• Provide first-line technical support to business customers via phone, email, and ticketing systems
• Diagnose and troubleshoot hardware, software, network, and connectivity issues
• Log, manage, and prioritize incidents while ensuring agreed service levels are met
• Escalate complex issues to specialized support teams when required
• Perform remote troubleshooting and assist users through screen sharing and remote access tools
• Monitor, update, and follow up on support cases until resolution
• Document incidents accurately and maintain customer records within internal systems
• Collaborate with technical teams and stakeholders to deliver effective solutions
• Deliver a professional customer experience while maintaining high technical standards

Your Profile

• Native or fluent level of Italian English proficiency at C1 level
• CompTIA+ certification (or equivalent) or
• Cisco CCNA certification/training
• Basic understanding of TCP/IP networking, routing, switching, and general IT infrastructure
• Strong analytical and troubleshooting skills
• Excellent communication and customer service abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Experience with ticketing systems or remote technical support is an advantage
• Strong willingness to learn and develop within the IT field

What Is Offered

• Hybrid working model following the onboarding and training period Office located in
• Alvalade, Lisbon
• Comprehensive onboarding and technical training
• Opportunity to join an international enterprise IT support project
• Meal allowance
• Private health insurance
• Multicultural and collaborative working environment
• Continuous learning and technical development opportunities
• Career progression within a global technology support organization
• Rotating shift schedule supporting international business operations
• Hands-on experience with enterprise networking and infrastructure technologies

Relocation

N/A