Technical Support Specialist

Working Adventures; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Language courses

Training and growth opportunities

Resumo da oferta

Working Adventures in Lisbon is seeking a Technical Support Specialist to assist customers via phone and web, with a focus on Italian-speaking users.

The role requires hands-on troubleshooting of software and network issues, guidance through solutions, and collaboration with peers to maintain top service quality. Training, relocation support, and language courses are offered to foster growth.

Qualificações

• Fluent Italian (spoken and written)
• Good level of English (spoken and written)
• Available to live and work in Lisbon for 12 months
• High school diploma
• Prior experience in technical support
• European passport or ID
• Experience with Office 365 (Exchange Online)
• Active Directory and DNS
• PowerShell scripting

Responsabilidades

• IT support via phone and web
• Troubleshooting software and network issues
• Guiding customers through solutions
• Collaborating with teammates to ensure top service

Conhecimentos

Fluent Italian

Availability in Lisbon 12 months

Good English

Formação académica

High school diploma

Ferramentas

Office 365 (Exchange Online)

Active Directory

DNS

PowerShell

Descrição da oferta de emprego

Technical Support Specialist role in Lisbon with Italian language requirements. Responsibilities include IT support via phone and web, troubleshooting software and network issues, guiding customers through solutions, and collaborating with teammates to ensure top service. The role offers training and growth opportunities, relocation support, and language courses. Requirements include fluent Italian, good English, 12-month availability in Lisbon, high school diploma, and experience with Office 365, Exchange Online, Active Directory, DNS, PowerShell, and basic networking.

Responsibilities

• IT support via phone and web
• Troubleshooting software and network issues
• Guiding customers through solutions
• Collaborating with teammates to ensure top service

Requirements

• Fluent Italian (spoken and written)
• Good level of English (spoken and written)
• Availability to live and work in Lisbon for 12 months
• High school diploma
• Prior experience in technical support
• European passport or ID
• Experience with Office 365 (Exchange Online)
• Active Directory and DNS
• PowerShell scripting