Technical Support Specialist

KCS IT; Lisboa; Hybrid; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Free training programs

International projects

Job summary

KCS IT in Lisbon seeks a Senior Technical Support Specialist to deliver level 1 and 2 desktop support across software and hardware for banking clients. The role requires strong customer service, excellent communication, and the ability to work in a hybrid setup in Lisbon with minimal supervision.

Ideal candidates will be senior-level with 5+ years of experience, adept at Microsoft OS builds, reporting, and supporting mobile devices.

Qualifications

• Must have senior-level desktop support experience.
• Experience with Windows and MacOS in a banking/financial environment.
• Excellent verbal and written communication skills.

Responsibilities

• Provide level 1 and 2 desktop support across software and hardware.
• Support Windows and MacOS devices for banking clients.
• Deliver strong customer service and maintain professional communication.
• Balance multiple tasks in a high-tempo environment while documenting actions.

Skills

Desktop support

Windows experience

MacOS experience

Customer service

Communication

Team player

MS Office

Mobile devices

Banking sector

Incident tooling

OS build

Negotiation

Client management

Reporting

High tempo

Project work

Self-directed

Troubleshooting

Remote support

Tools

Incident management tools

Job description

We’re looking for the special, unique and amazing YOU!

@ KCS IT, we look for the ones that stands out, for those that always wants to be better and fight for it, and for those who has the same values that we do: dedication, energy, integrity, transparency, flexibility, trust, honesty, hard work, proactivity, team work.

At KCS we stand for equality and value diversity. We create a safe, diverse environment where opportunities are equal for everyone! We do not discriminate based on age, ethnicity, sexual orientation, gender, disability or any factor other than merit. All applications with skills for the position are welcome!

We are looking for an Amazing: Technical Support Specialist

Seniority: Senior-level(5+ years)

Type of position: Hybrid model in Lisbon. Candidates need to be already living in Portugal!

The amazing you, will have:

• Desktop support competencies – Software & Hardware Level 1 & 2.
• Windows and MacOS experience.
• Strong customer services competencies / Customer oriented.
• Effective communication skills – written & verbal.
• Independently driven as well as a team member.
• Strong experienced Windows/MS Office and Messaging products.
• Experienced within the Banking or Financial Sector.
• Mobile device platform support. o
• Experience of request or incident toolsets.
• Awarness of Microsoft OS build methodologies and toolsets.
• Good negotiation skills.
• Ability to manage client base staff with differing character traits.
• Reporting and minute writing to a high standard.
• Able to balance a high-tempo.
• Production environment whilst also delivering elements of project work.
• Plan and direct own activities with minimal management supervision.
• Expected to have prior experience of troubleshooting issues for a variety of applications, both written in-house and from external vendors.
• Possess experience of support for mobile devices, iPhones/laptops/tablets.
• Display flexibility, adaptability, and open-mindedness in response to frequent and/or significant changes to support needs, working closely with the rest of the Portugal team and Global support teams, and assisting other regions as needs require.

Why should you become part of our family?

• You can develop a career that fits you: your career development is personalized, taking in consideration your needs and goals from a short to long term
• Interesting Challenges Ahead: you can work for several clients from different sectors of activity
• Free training programs: Our training and certification programs in languages, tech, behavior and business will help you to reach your full potential faster
• International projects in Benelux: you can gain international experience in Benelux and balance a new way of living with work
• Type of projects (depending on the project you might find one of this types of projects):
  • In hybrid Systems: Is important to balance work with socialization, that´s why a hybrid system works for us and for you
  • Full Remote projects: If you want to work while you enjoy the comfort of your home
  • Full Onsite projects: if you prefere the company of your colleagues!
• Take care of your well-being: Enjoy our free nutrition, psychology, general medicine appointments and our yoga and personal training days… all remote

Who are we?

Founded in 2008 and based in Lisbon, KCS IT is a consulting company in the field of Information Technology and Services, focused on creating value for our clients through three main areas: Consulting, Outsourcing, Inovation and Training. Our commitment to talent development is unmistakable in the recent opening of the Porto, Leiria and Azores hubs, which aims to develop technology for the national and international market. Since 2018 we have been elected one of the 10 major companies in the “Index of Excellence”, an initiative that aims to reward organizations that invest most in the development and satisfaction of their employees.

At KCS IT we defend equality and value diversity. We create a safe, diverse environment where opportunities are equal for all employees!

We do not discriminate based on age, ethnicity, sexual orientation, gender, disability or any factor other than merit.

All applications with skills for the role are welcome!