Technical Support Specialist

SnapReach Media; Faro; On-site; EUR 18,000 - 22,000; Full time

Job summary

SnapReach Media in Faro, Portugal, is seeking a skilled Technical Support Specialist to join the team. You will provide technical assistance to clients, ensuring computer systems and software run efficiently, with strong problem-solving and communication skills.

The role involves supporting clients via phone, email, and remote tools, diagnosing issues, and maintaining records. Visa sponsorship is available for this onsite position in Faro.

Qualifications

• Experience in technical support or similar role.
• Strong knowledge of computer hardware and software systems.
• Familiarity with Windows, MacOS and Linux.

Responsibilities

• Provide technical support to clients via phone, email, and remote access tools.
• Diagnose and troubleshoot hardware and software issues.
• Install, configure, and maintain computer systems and applications.
• Collaborate with team members to resolve complex technical problems.
• Keep accurate records of client interactions and troubleshooting steps.

Job description

Computer Support Specialists vacancy in Faro Portugal

We are seeking a skilled Technical Support Specialist to join our growing team in Faro. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring their computer systems and software are running efficiently. This position requires strong problem-solving skills, excellent communication abilities, and a passion for technology.

Responsibilities

• Provide technical support to clients via phone, email, and remote access tools
• Diagnose and troubleshoot hardware and software issues
• Install, configure, and maintain computer systems and applications
• Collaborate with other team members to resolve complex technical problems
• Keep accurate records of client interactions and troubleshooting steps taken
• Stay updated on new technologies and industry trends in order to provide the best support possible

Requirements

• Proven experience as a Technical Support Specialist or similar role
• Strong knowledge of computer hardware and software systems
• Familiarity with various operating systems such as Windows, MacOS, and Linux
• Excellent problem-solving skills with the ability to think critically under pressure
• Outstanding communication skills, both verbal and written
• Ability to work independently as well as part of a team
• A degree in Information Technology or related field is preferred

Salary

We offer a competitive salary of $1800 per month for this position.

Location

This position is located in Faro, an up-and-coming city known for its beautiful beaches and rich history. With visa sponsorship available, this opportunity is open to both local candidates as well as those looking to relocate.

Join our team

If you have a passion for technology and helping others troubleshoot technical issues, we want you on our team!