Technical Support Representative (French Market)

Cross Border Talents; Vila Franca de Xira; On-site; EUR 21,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a customer-focused Technical Support Specialist for the French market. You will assist users with multilingual technical support, delivering professional solutions and training while ensuring an exceptional user experience across channels.

Responsibilities include handling inquiries, managing complaints, collecting feedback, and collaborating with teammates to optimize processes.

Qualifications

• Fluent French and solid English knowledge.
• Strong communication, problem-solving and emotional management skills focused on user satisfaction.
• Good IT and technical aptitude to handle diverse software/hardware inquiries.
• Willingness to work rotational shifts.

Responsibilities

• Provide multilingual technical support via phone, online, and email.
• Deliver professional technical solutions and conduct knowledge transfer and training.
• Handle customer complaints professionally, manage emotions, and boost user satisfaction.
• Collect and analyze user feedback to help optimize products and services.
• Collaborate with team members to reach departmental goals.

Skills

French fluency

English proficiency

Communication skills

Problem solving

Emotional management

Job description

Job Description

Are you passionate about cutting-edge drone and imaging technology? We are looking for an enthusiastic, customer-focused professional to join our team in Lisbon, Portugal, providing multilingual technical support consultation services to users for the French market.

In this role, you will help users unlock their creativity by providing professional technical solutions, handling inquiries, and ensuring an exceptional user experience across various channels.

Key Responsibilities

• Multi-Channel Technical Support: Provide technical support and consultation services to users via phone, online, and email.

• Solutions & Training: Deliver professional technical solutions and conduct technical knowledge output and training.

• Customer Care & Complaint Handling: Properly handle customer complaints, manage emotions, establish strong user communication, and enhance overall user satisfaction.

• Feedback & Optimization: Collect and analyze user feedback to help optimize existing products and service processes.

• Team Collaboration: Collaborate closely with other team members to achieve departmental goals.

Requirements & Qualifications

Must-Have

• Native-level or fluent proficiency in French, combined with solid English knowledge.

• Strong communication, problem-solving, and emotional management skills with a high focus on user satisfaction.

• Good IT and technical aptitude to handle diverse software and hardware inquiries.

• Flexibility to work on rotational shifts.

Working Conditions & Schedule

• Contract Type: Uncertain-term employment contract with a foreseeable duration of 12 months (transitioning to a permanent relationship after 2 years).

• Trial Period: 1 month following contract signature.

• Working Hours: 40 hours per week (8 hours per day plus an additional lunch break hour).

• Schedule: Rotational shift pattern, Monday to Sunday between 08:00 and 22:00.

• Workplace: Located at the TP Tejo office building in Lisbon, Portugal.

• Holidays: Proportional vacation entitlement in the first year (up to a maximum of 20 days), moving to 22 days per calendar year in subsequent years, alongside Portuguese public holidays (with compensation days provided if working on a holiday).

• Perks & Benefits: Health insurance provided from day one of your employment contract.