Technical Support Representative (French Market)

Cross Border Talents; Costa da Caparica; Presencial; EUR 18 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Resumo da oferta

Cross Border Talents is seeking a customer-focused technical support specialist in Lisbon, Portugal, to assist French-speaking users with multilingual support. You will handle inquiries across phone, online, and email channels, delivering practical technical solutions and training to improve user experience.

The role emphasizes strong communication, problem-solving, and empathy, with flexible shifts and a 12-month contract transitioning to a permanent relationship.

Qualificações

• Must have native-level or fluent French with solid English knowledge.
• Strong communication, problem-solving and emotional management skills focusing on user satisfaction.
• Good IT and technical aptitude to handle diverse software/hardware inquiries.
• Willingness to work on rotational shifts.

Responsabilidades

• Provide multilingual technical support for users via phone, online, and email.
• Deliver technical solutions and conduct knowledge output and training.
• Handle customer complaints with empathy and improve user satisfaction.
• Collect and analyze user feedback to help optimize products and services.
• Collaborate with team members to achieve departmental goals.

Conhecimentos

French fluency

English proficiency

Customer support

Technical aptitude

Ferramentas

CRM software

Descrição da oferta de emprego

Job Description

Are you passionate about cutting-edge drone and imaging technology? We are looking for an enthusiastic, customer-focused professional to join our team in Lisbon, Portugal, providing multilingual technical support consultation services to users for the French market.

In this role, you will help users unlock their creativity by providing professional technical solutions, handling inquiries, and ensuring an exceptional user experience across various channels.

Key Responsibilities

• Multi-Channel Technical Support: Provide technical support and consultation services to users via phone, online, and email.

• Solutions & Training: Deliver professional technical solutions and conduct technical knowledge output and training.

• Customer Care & Complaint Handling: Properly handle customer complaints, manage emotions, establish strong user communication, and enhance overall user satisfaction.

• Feedback & Optimization: Collect and analyze user feedback to help optimize existing products and service processes.

• Team Collaboration: Collaborate closely with other team members to achieve departmental goals.

Requirements & Qualifications

Must-Have

• Native-level or fluent proficiency in French, combined with solid English knowledge.

• Strong communication, problem-solving, and emotional management skills with a high focus on user satisfaction.

• Good IT and technical aptitude to handle diverse software and hardware inquiries.

• Flexibility to work on rotational shifts.

Working Conditions & Schedule

• Contract Type: Uncertain-term employment contract with a foreseeable duration of 12 months (transitioning to a permanent relationship after 2 years).

• Trial Period: 1 month following contract signature.

• Working Hours: 40 hours per week (8 hours per day plus an additional lunch break hour).

• Schedule: Rotational shift pattern, Monday to Sunday between 08:00 and 22:00.

• Workplace: Located at the TP Tejo office building in Lisbon, Portugal.

• Holidays: Proportional vacation entitlement in the first year (up to a maximum of 20 days), moving to 22 days per calendar year in subsequent years, alongside Portuguese public holidays (with compensation days provided if working on a holiday).

• Perks & Benefits: Health insurance provided from day one of your employment contract.