Technical Support Representative (French Market)

Cross Border Talents; Castelo; On-site; EUR 20,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Job summary

Cross Border Talents is seeking a customer-focused technical support specialist for our Lisbon, Portugal team. You will engage users in French and English across phone, email, and online channels, delivering technical solutions and training to ensure an exceptional user experience.

The role requires 40 hours per week in a rotational shift pattern, with an emphasis on customer care, feedback collection, and collaboration with the team. Health insurance is provided from day one.

Qualifications

• Must have native-level or fluent French with solid English knowledge.
• Excellent communication, problem solving, and ability to manage emotions for user satisfaction.
• Strong IT aptitude to handle diverse software and hardware inquiries.

Responsibilities

• Provide multi-channel technical support and consultation to users by phone, online, and email.
• Deliver technical solutions and conduct knowledge transfer and training.
• Handle customer complaints professionally, manage emotions, and ensure user satisfaction.

Skills

Fluent French

Strong communication

Problem solving

Emotional management

IT literacy

Job description

Job Description

Are you passionate about cutting-edge drone and imaging technology? We are looking for an enthusiastic, customer-focused professional to join our team in Lisbon, Portugal, providing multilingual technical support consultation services to users for the French market.

In this role, you will help users unlock their creativity by providing professional technical solutions, handling inquiries, and ensuring an exceptional user experience across various channels.

Key Responsibilities

• Multi-Channel Technical Support: Provide technical support and consultation services to users via phone, online, and email.

• Solutions & Training: Deliver professional technical solutions and conduct technical knowledge output and training.

• Customer Care & Complaint Handling: Properly handle customer complaints, manage emotions, establish strong user communication, and enhance overall user satisfaction.

• Feedback & Optimization: Collect and analyze user feedback to help optimize existing products and service processes.

• Team Collaboration: Collaborate closely with other team members to achieve departmental goals.

Requirements & Qualifications

Must-Have

• Native-level or fluent proficiency in French, combined with solid English knowledge.

• Strong communication, problem-solving, and emotional management skills with a high focus on user satisfaction.

• Good IT and technical aptitude to handle diverse software and hardware inquiries.

• Flexibility to work on rotational shifts.

Working Conditions & Schedule

• Contract Type: Uncertain-term employment contract with a foreseeable duration of 12 months (transitioning to a permanent relationship after 2 years).

• Trial Period: 1 month following contract signature.

• Working Hours: 40 hours per week (8 hours per day plus an additional lunch break hour).

• Schedule: Rotational shift pattern, Monday to Sunday between 08:00 and 22:00.

• Workplace: Located at the TP Tejo office building in Lisbon, Portugal.

• Holidays: Proportional vacation entitlement in the first year (up to a maximum of 20 days), moving to 22 days per calendar year in subsequent years, alongside Portuguese public holidays (with compensation days provided if working on a holiday).

• Perks & Benefits: Health insurance provided from day one of your employment contract.