Technical Support Representative (French Market)

Cross Border Talents; Sintra; Presencial; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Resumo da oferta

Cross Border Talents, based in Lisbon, Portugal, seeks a multilingual technical support specialist to assist French-speaking users. You will provide professional technical solutions and training, handling inquiries across phone, web, and email channels to ensure an exceptional user experience.

Ideal candidates have native-level French and strong English, with solid IT aptitude and excellent communication skills.

Qualificações

• Native-level or fluent proficiency in French with solid English knowledge.
• Strong communication, problem-solving, and emotional management, focused on user satisfaction.
• Good IT and technical aptitude to handle diverse software and hardware inquiries.

Responsabilidades

• Provide technical support via phone, online, and email.
• Deliver professional technical solutions and training.
• Manage customer complaints and maintain high user satisfaction.
• Collect user feedback to optimize products and processes.
• Collaborate with team members to meet department goals.

Conhecimentos

French fluency

English proficiency

Customer service

Troubleshooting

Descrição da oferta de emprego

Job Description

Are you passionate about cutting-edge drone and imaging technology? We are looking for an enthusiastic, customer-focused professional to join our team in Lisbon, Portugal, providing multilingual technical support consultation services to users for the French market.

In this role, you will help users unlock their creativity by providing professional technical solutions, handling inquiries, and ensuring an exceptional user experience across various channels.

Key Responsibilities

• Multi-Channel Technical Support: Provide technical support and consultation services to users via phone, online, and email.

• Solutions & Training: Deliver professional technical solutions and conduct technical knowledge output and training.

• Customer Care & Complaint Handling: Properly handle customer complaints, manage emotions, establish strong user communication, and enhance overall user satisfaction.

• Feedback & Optimization: Collect and analyze user feedback to help optimize existing products and service processes.

• Team Collaboration: Collaborate closely with other team members to achieve departmental goals.

Requirements & Qualifications

Must-Have

• Native-level or fluent proficiency in French, combined with solid English knowledge.

• Strong communication, problem-solving, and emotional management skills with a high focus on user satisfaction.

• Good IT and technical aptitude to handle diverse software and hardware inquiries.

• Flexibility to work on rotational shifts.

Working Conditions & Schedule

• Contract Type: Uncertain-term employment contract with a foreseeable duration of 12 months (transitioning to a permanent relationship after 2 years).

• Trial Period: 1 month following contract signature.

• Working Hours: 40 hours per week (8 hours per day plus an additional lunch break hour).

• Schedule: Rotational shift pattern, Monday to Sunday between 08:00 and 22:00.

• Workplace: Located at the TP Tejo office building in Lisbon, Portugal.

• Holidays: Proportional vacation entitlement in the first year (up to a maximum of 20 days), moving to 22 days per calendar year in subsequent years, alongside Portuguese public holidays (with compensation days provided if working on a holiday).

• Perks & Benefits: Health insurance provided from day one of your employment contract.