Technical Support Expert for Online Marketing Platform Portuguese speaker (m/f)

Cross Border Talents; Lisboa; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Airport pickup

Portuguese registration assistance

Flight reimbursement after 9 months

Annual EU flight

Company-provided shared accommodation

Portuguese lessons

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Technical Support Expert to provide professional technical assistance to corporate clients for a leading online marketing platform. The role includes handling inquiries via a ticketing system, troubleshooting issues, and supporting multiple platform divisions.

Training lasts 7–10 weeks with a 40-hour work week. Compensation begins with a 40‑day training period at 1,558.29 € per month, followed by a full-time contract renewable after 12

Qualifications

• Must have Portuguese language proficiency.
• Interest in online marketing and new technologies.
• Ability to troubleshoot technical issues in a B2B environment.
• Basic coding and debugging skills.

Responsibilities

• Resolve technical enquiries and troubleshoot issues related to the online marketing platform.
• Apply basic coding and debugging skills to analyze problems.
• Support clients via chat, ensuring timely and accurate solutions.
• Maintain high customer satisfaction with a focus on quality and results.
• Work with platform divisions: Search Ads 360, Display & Video 360, Campaign Manager, Authorized Buyers, Studio.

Skills

Portuguese language proficiency

Online marketing interest

Troubleshooting technical issues

Coding basics

Analytical thinking

Client goal understanding

Customer focus

Job description

About the location

This position is based in Lisbon, Portugal, within a modern and international work environment. The workplace is located in the Oceanário area, easily accessible by train, metro, and bus (Oriente station). The campus includes multiple office buildings, training rooms, cafeterias, and collaborative workspaces.

About the position

As a Technical Support Expert, you will support a leading global online marketing platform with an annual revenue exceeding 100 billion USD. You will provide professional technical assistance to corporate clients in a fast‑paced, innovative environment. You will join a team of highly skilled technical specialists and handle enquiries through a ticketing system, using your expertise to troubleshoot and resolve issues.

Additional information

Training contract: First 40 working days

Training compensation: 1,558.29 €

Full employment contract: 12 months after training, renewable

Permanent contract possible after 3 years

Private health insurance from day one

Working hours:40 hours/week, Monday–Friday, with shift availability between 13:00–22:00

Holiday entitlement: 22 days/year (Portuguese law)

Holiday & Christmas bonuses: Paid monthly (equivalent to 2 extra salaries per year)

Performance bonus: Up to 400 € gross/month based on KPIs

International candidates (Atlantic Experience Program)

• Airport pick‑up
• Assistance with Portuguese registration
• Flight reimbursement after 9 months
• Annual round‑trip flight within the EU
• Company‑provided shared accommodation
• Free Portuguese lessons, sports, cooking classes, and more

Requirements

Portuguese language proficiency

Interest in online marketing and new technologies

Ability to troubleshoot technical issues in a B2B environment

Basic coding and debugging skills

Strong analytical and problem‑solving abilities

Ability to understand client business goals and provide tailored solutions

Customer‑focused mindset with strong communication skills

Availability for full‑time training (7–10 weeks depending on product)

Ability to work Monday–Friday between 13:00–22:00

Responsibilities

• Resolve technical enquiries and troubleshoot issues related to the online marketing platform
• Use judgment to define solutions and adapt existing processes to craft alternatives
• Apply basic coding and debugging skills to analyze problems
• Support clients via chat, ensuring timely and accurate solutions
• Maintain high customer satisfaction with a focus on quality and results
• Work with one of the platform's divisions:
  • o Search Ads 360
  • o Display & Video 360
  • o Campaign Manager
  • o Authorized Buyers
  • o Studio

Training Compensation

On your first day you will sign a preliminary contract for the first 40 working days. During this period youwill be offered a training to prepare you for the job and you will be intensively coached on your firstweeks on the work floor (this is the nesting phase). After successful completion you will sign a 12 monthcontract. Contract type Training Compensation: Training contract (40 working days) 1558.29 €

Please be aware that in case of a premature termination of the training on your part, payment will only take place for the days attended. Any additional expenses related to the training will not be refunded.

* Distance from Residence to Lisbon is more than 100 km (when candidate applied).