Technical Support Engineer - Lisbon

BYD Europe; Lisboa; Presencial; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

BYD Europe is seeking a Technical Support Engineer to act as the main technical interface between headquarters, regional partners, workshop networks, and customers across Europe. You will gain deep product knowledge, provide effective solutions, and help raise the quality and efficiency of regional technical services.

The role requires travel across Europe, collaboration with cross-functional teams, and the ability to train customers and partners on new product launches and updates.

Qualificações

• University degree in a relevant engineering/science field.
• Minimum 3 years of professional experience in technical support or related environment.
• Fluent English and ability to work across European cultures.
• Technical background in NEVs/EVs or automotive electronics is valued.

Responsabilidades

• Provide technical support to regional partners, workshops, and customers across Europe via service portals, remote diagnostics, on-site assistance, and other channels.
• Analyze technical issues, understand customer needs, identify root causes, and implement effective solutions.
• Participate in regional visits, technical meetings, seminars, and activities with partners and headquarters to strengthen regional technical service capabilities.
• Support planning and delivery of technical training, including on-site training for new product launches and updates.
• Monitor and report on typical failure trends, major issues, and quality concerns across Europe.
• Collaborate with teams to drive investigation and resolution of regional technical and quality issues.
• Contribute to preparation/publication of technical documentation, notices, troubleshooting guides, maintenance cases, and service materials.
• Support management of special/critical technical events with rapid response and on-site troubleshooting when required.
• Share field experience to improve technical support processes and customer satisfaction.
• Travel frequently across Europe to provide on-site support, training, and partner assistance.

Conhecimentos

Fluent English

Analytical skills

Fault diagnosis

Root-cause analysis

Teamwork and customer orientation

Learning new technologies

Travel readiness

Formação académica

Bachelor's or Master’s degree in Electrical/Electronic Engineering, Mechanical Engineering, Automation, Computer Science

Descrição da oferta de emprego

Who we are

BYD Group is a leading high-tech multinational, based in Shenzhen, China. Operating across four core industries ; IT, automotive, new energy, and rail transit ; As of today, BYD employs nearly one million people worldwide.

At BYD Iberia, we are redefining the future of mobility. As part of the world’s leading New Energy Vehicle company, we are committed to building a sustainable, zero-emission future where technology and nature coexist in harmony.

Your Mission

As a Technical Support Engineer, your mission is to become a key technical interface between our headquarters, regional partners, workshop networks, and customers across Europe. Working closely with senior technical teams, you will develop a deep understanding of our products and technical support processes, provide effective solutions to technical issues, and contribute to continuously improving the quality and efficiency of regional technical services.

What You’ll Be Doing

• Provide technical support to regional partners, workshops, and customers across Europe through service portals, remote diagnostics, on-site assistance, and other support channels.
• Analyze technical issues, understand customer needs, identify root causes, and support the implementation of effective solutions.
• Participate in regular regional visits, technical meetings, seminars, and other activities with partners and headquarters to strengthen regional technical service capabilities.
• Support the planning and delivery of technical training, including on-site training for new product launches and technical updates.
• Monitor and collect typical failure trends, major technical issues, and quality concerns across the European region, ensuring timely reporting and escalation.
• Collaborate with relevant teams to drive the investigation and resolution of regional technical and quality issues.
• Contribute to the preparation and publication of technical documentation, including technical notices, troubleshooting guides, maintenance cases, and other service materials.
• Support the management of special or critical technical events, participating in rapid response, on-site troubleshooting, technical investigation, and root-cause analysis when required.
• Share field experience and technical knowledge with internal and regional teams to continuously improve technical support processes and customer satisfaction.
• Travel frequently across Europe to provide on-site technical support, training, and partner assistance.

What You Bring

• University degree in Electrical/Electronic Engineering, Mechanical Engineering, Automation, Computer Science, or another relevant science or engineering discipline.
• Minimum 3 years of professional experience, ideally in technical support, after-sales service, automotive, electronics, machinery, or a related technical environment.
• Strong interest in technical support, troubleshooting, and problem solving, with the ability to quickly learn new technologies and products.
• Good analytical skills and a structured approach to fault diagnosis and root-cause analysis.
• Fluent English, with strong communication skills and the ability to work effectively across different European cultures. Additional European languages are a plus.
• A technical background in new energy vehicles (NEVs), EVs, automotive electronics, or related technologies is highly valued.
• Strong sense of responsibility, teamwork, and customer orientation.
• Ability to work effectively under pressure and respond quickly to urgent technical situations.
• Willingness and flexibility to travel frequently across Europe.

Why Join Us

• Be part of a fast-growing, innovative global automotive company.
• Work closely with top leadership, influencing strategic projects and initiatives.
• Collaborate in a dynamic, multicultural environment that values proactivity, creativity, and excellence.
• Opportunity to develop professionally and grow within a leading organization in the electric mobility sector.

Our Purpose is tobuild a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team