Customer Care Specialist - Lisbon

BYD Europe; Lisboa; Presencial; EUR 26 000 - 36 000; Tempo integral

Resumo da oferta

BYD Europe in Lisbon is seeking a Customer Care Specialist to ensure a seamless, customer-centric journey. You will be the main contact for customers, coordinating with dealers and internal teams to resolve issues and maintain accurate CRM records.

The role requires a Bachelor's in a related field, experience in customer care or automotive sectors, and fluency in English and Portuguese. Travel may be required, and you will collaborate across Sales, Aftersales, and Service to deliver outstanding

Qualificações

• Bachelor’s degree in Business Administration, Management, Marketing, Communications, or a related field.
• Previous experience in Customer Care, Customer Service, CRM, Aftersales, or Automotive is a plus.
• Strong customer focus, communication, and problem-solving skills.
• Organized, proactive, responsive, and able to work independently.
• Strong ability to collaborate with different departments, partners, and stakeholders.
• Confident using CRM systems and Microsoft Office, particularly Excel and PowerPoint.
• High level of discretion and attention to detail when handling customer information.
• Fluent in English and Portuguese, both written and spoken.
• Willingness to travel occasionally for business needs.

Responsabilidades

• Act as the main point of contact for customers, managing inquiries, requests, and complaints across different channels.
• Ensure timely and effective case management and follow-up, keeping customers informed throughout their journey.
• Manage and maintain accurate customer information and case updates through CRM platforms.
• Work closely with Sales, Aftersales, Service, Dealers, and other internal teams to ensure smooth communication and issue resolution.
• Collect and analyze customer feedback and recurring issues, sharing insights to improve processes and customer experience.
• Identify opportunities for process and service improvements and support their implementation.
• Monitor customer and market trends to anticipate evolving expectations.
• Represent BYD as a customer-focused brand ambassador, ensuring a professional and consistent customer experience.
• Participate in occasional business trips, meetings, and customer care initiatives.

Conhecimentos

Customer care

CRM

Excel

PowerPoint

Bilingual EN/PT

Formação académica

Bachelor's degree in Business/related field

Ferramentas

CRM platforms

Descrição da oferta de emprego

Who we are

BYD Group is a leading high-tech multinational, based in Shenzhen, China. Operating across four core industries ; IT, automotive, new energy, and rail transit ; ; As of today, BYD employs nearly one million people worldwide.

At BYD Iberia, we are redefining the future of mobility. As part of the world’s leading New Energy Vehicle company, we are committed to building a sustainable, zero-emission future where technology and nature coexist in harmony.

Your Mission

As a Customer Care Specialist, your mission is to ensure a seamless and customer-centric experience throughout the customer journey. You will act as a key point of contact for customers, coordinating with dealers and internal teams to resolve issues efficiently, improve service quality, and strengthen customer satisfaction and loyalty.

What You’ll Be Doing

• Act as the main point of contact for customers, managing inquiries, requests, and complaints across different channels.
• Ensure timely and effective case management and follow-up, keeping customers informed throughout their journey.
• Manage and maintain accurate customer information and case updates through CRM platforms.
• Work closely with Sales, Aftersales, Service, Dealers, and other internal teams to ensure smooth communication and issue resolution.
• Collect and analyze customer feedback and recurring issues, sharing insights to improve processes and customer experience.
• Identify opportunities for process and service improvements and support their implementation.
• Monitor customer and market trends to anticipate evolving expectations.
• Represent BYD as a customer-focused brand ambassador, ensuring a professional and consistent customer experience.
• Participate in occasional business trips, meetings, and customer care initiatives.

What You Bring

• Bachelor’s degree in Business Administration, Management, Marketing, Communications, or a related field.
• Previous experience in Customer Care, Customer Service, CRM, Aftersales, or Automotive is a plus.
• Strong customer focus, communication, and problem-solving skills.
• Organized, proactive, responsive, and able to work independently.
• Strong ability to collaborate with different departments, partners, and stakeholders.
• Confident using CRM systems and Microsoft Office, particularly Excel and PowerPoint.
• High level of discretion and attention to detail when handling customer information.
• Fluent in English and Portuguese, both written and spoken.
• Willingness to travel occasionally for business needs.

Why Join Us

• Be part of a fast-growing, innovative global automotive company.
• Work closely with top leadership, influencing strategic projects and initiatives.
• Collaborate in a dynamic, multicultural environment that values proactivity, creativity, and excellence.
• Opportunity to develop professionally and grow within a leading organization in the electric mobility sector.

Our Purpose is to

build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team