Application Support Engineer

Amaris Consulting; Lisboa; Presencial; EUR 35 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

International community with 110+ non‑

Internal Academy with 250+ training模块

Resumo da oferta

Amaris Consulting is seeking an experienced Application Support professional to join our Banking IT Data Platform team in Lisbon. You will provide L1/L2 production support, analyze logs, monitor services, and drive continuous improvement while leveraging Ansible, Terraform, Kubernetes, Docker, and Dynatrace to ensure high availability for critical banking applications.

You will collaborate across teams, participate in case studies when needed, and contribute to knowledge articles to improve

Qualificações

• Experience in L1/L2 application support within a banking environment.
• Expertise in Linux, PL-SQL, Dynatrace, Kubernetes, Docker, and Ansible.
• Experience with automation using Ansible and Terraform.
• Academic background: computer science, engineering, or related field.
• English fluent. French is a plus.
• You demonstrate strong troubleshooting and collaboration skills.

Responsabilidades

• Provide application production support for Wealth Management IT Data platform applications and tools.
• Analyze system, middleware, and application logs to identify and resolve potential issues.
• Monitor services, report on performance, and drive continuous improvement of service quality and availability.
• Build and maintain Ansible playbooks and Terraform scripts to automate provisioning, configuration, and deployments.
• Assist and train other operations profiles on Ansible, Docker, and Kubernetes.
• Escalate timely to the divisional lead on possible risks, escalation matters, and management issues.
• Adhere to service level objective targets for incidents and requests.
• Review and create application support knowledge articles.

Conhecimentos

L1/L2 application support

Linux

Dynatrace

Kubernetes

Docker

Ansible

Formação académica

Computer science/engineering degree

Ferramentas

Kubernetes

Docker

Ansible

Terraform

PL-SQL

Descrição da oferta de emprego

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris Consulting, we strive to provide our candidates with the best possible recruitment experience.

We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

• Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
• Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris Consulting: our culture, our roots, our teams, and your career opportunities!
• Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As every role is different, we adapt the process accordingly, always focusing on the best possible candidate experience. We look forward to meeting you!

Join our team and start a new adventure in an international and dynamic environment, where you will be able to fulfill your career expectations in a fast-growing organization.

You’ll have the opportunity to work within our Information System & Digital team, supporting critical banking applications and ensuring operational excellence for our clients.

Your missions

• Provide application production support for Wealth Management IT Data platform applications and tools
• Analyze system, middleware, and application logs to identify and resolve potential issues
• Monitor services, report on performance, and drive continuous improvement of service quality and availability
• Build and maintain Ansible playbooks and Terraform scripts to automate provisioning, configuration, and deployments
• Assist and train other operations profiles on Ansible, Docker, and Kubernetes
• Escalate timely to the divisional lead on possible risks, escalation matters, and management issues
• Adhere to service level objective targets for incidents and requests
• Review and create application support knowledge articles

Your profile

• Experience in L1/L2 application support within a banking environment
• Expertise in Linux, PL-SQL, Dynatrace, Kubernetes, Docker, and Ansible
• Experience with automation using Ansible and Terraform
• Academic background: computer science, engineering, or related field
• English fluent. French is a plus.
• You demonstrate strong troubleshooting and collaboration skills

What we offer

• An international community bringing together 110+ different nationalities
• An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
• A robust training system with our internal Academy and 250+ available modules
• A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
• At Mantu, sustainability is part of everything we do. You’ll have the opportunity to turn your ideas into action and make a tangible impact. Every day, our teams bring our ESG commitments to life, from reducing our footprint to driving positive change within our communities. Through our WeCare Together program, you’ll be empowered to design and lead projects that create real social or environmental impact, with the company’s full support.

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.