Technical Engineer: Production Support & PM Lead (Hybrid)

Empa-T; Lisboa; Híbrido; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

Empa-T is seeking a Technical Engineer to join an international Financial Services project. This role blends Production Support (75%) with Technical Project Management (25%) to optimize and evolve critical business applications and infrastructure platforms.

You will coordinate cross-functional teams, define KPIs and SLAs, and drive cloud transformation and DevOps initiatives while ensuring governance and timely delivery across multiple stakeholders in a hybrid Lisbon/Porto setup.

Qualificações

• Experience in Production Support or Technical Project Management (or both).
• Strong IT infrastructure and production environments knowledge.
• Familiarity with Dynatrace or similar monitoring.
• Knowledge of DevOps practices and CI/CD.
• Experience with cloud platforms.
• Experience in Agile and international teams.

Responsabilidades

• Provide Level 3 Production Support for critical applications.
• Ensure stability, performance, and operational continuity of production systems.
• Coordinate technical infrastructure projects from initiation to completion.
• Act as primary point of contact for IT projects and production activities.
• Coordinate cross-functional teams including infrastructure, middleware, cloud, application support, and business stakeholders.
• Define, monitor, and validate SLAs, KPIs, and operational performance metrics.
• Support cloud transformation initiatives and adoption of DevOps, Agile, Move2Cloud.
• Governance via steering committees, monitoring committees, and business validation boards.
• Drive technical improvements related to resilience and infrastructure optimization.
• Manage risk, issues, and change during projects.
• Support deployments, including out-of-hours and weekend activities when required.

Conhecimentos

Production Support

Technical Project Management

IT Infrastructure

Cloud platforms

DevOps

CI/CD

Monitoring (Dynatrace)

Stakeholder Management

Budget & Governance

International environments

Ferramentas

Dynatrace

CI/CD tools

Cloud platforms

Project management tools

Descrição da oferta de emprego

Empa-T is seeking a Technical Engineer to join an international Financial Services project. This role blends Production Support (75%) with Technical Project Management (25%) to optimize and evolve critical business applications and infrastructure platforms.

You will coordinate cross-functional teams, define KPIs and SLAs, and drive cloud transformation and DevOps initiatives while ensuring governance and timely delivery across multiple stakeholders in a hybrid Lisbon/Porto setup.