Technical Engineer - Production Support (L3)

Empa-T; Lisboa; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

Empa-T is seeking an experienced Technical Engineer – Production Support (L3) to join an international team responsible for supporting business-critical applications and infrastructure in a demanding production environment.

You will drive production stability, contribute to cloud transformations, application resiliency, and end-to-end project delivery across multiple countries, with a hybrid Lisbon work arrangement (3 days on site per week).

Qualificações

• Minimum 5 years in Production Support, Infra Engineering or similar roles.
• Proven ability to support complex production environments.
• Strong Linux and middleware experience is required.
• Experience with Dynatrace or similar monitoring tools.
• Familiarity with CI/CD pipelines and DevOps practices.
• Hands-on with Jenkins, GitLab CI/CD, and Azure DevOps.
• Experience with Docker and Kubernetes in cloud contexts.
• Understanding of cloud platforms (AWS, Azure, GCP) and governance.

Responsabilidades

• Provide Level 3 production support for critical applications and infrastructure.
• Coordinate technical projects and support new production deployments.
• Serve as main technical contact for production-related initiatives.
• Ensure stability, resilience, and operational readiness of applications.
• Collaborate across Application Support, Infrastructure, and Projects.
• Drive cloud adoption and Move2Cloud initiatives.
• Monitor progress, risks, budgets, and milestones.
• Define and validate production support SLAs and KPIs.
• Support modernization, obsolescence management, and cost optimization.
• Facilitate transitions to Run-The-Bank teams and production support.

Conhecimentos

Production support experience

Linux environments

Dynatrace observability

DevOps CI/CD

Jenkins

Docker

Kubernetes

Cloud platforms (AWS/Azure/GCP)

Coordination & governance

Disaster recovery & security

Ferramentas

Jenkins

GitLab CI/CD

Azure DevOps

Docker

Kubernetes

Descrição da oferta de emprego

We're Hiring | Technical Engineer – Production Support (L3)

At Empa‐T, we believe that technology grows best when people are at the center.

We are looking for an experienced Technical Engineer – Production Support (L3) to join an international team responsible for supporting business-critical applications and infrastructure in a highly demanding production environment.

You will play a key role in production support, infrastructure project delivery, cloud transformation initiatives, application resiliency, and continuous improvement activities, working closely with business, project, application support, and infrastructure teams across multiple countries.

Key Responsibilities

• Provide Level 3 Production Support for business-critical applications and infrastructure services.
• Coordinate technical project activities and support the implementation of new applications and infrastructure solutions in production environments.
• Act as the main technical contact for production-related projects and initiatives.
• Ensure application stability, resilience, availability, and operational readiness.
• Collaborate with Application Support, Infrastructure, Business, and Project teams to support end-to-end project delivery.
• Drive cloud adoption and contribute to Move2Cloud initiatives.
• Coordinate technical teams and stakeholders throughout the project lifecycle.
• Monitor project progress, risks, budget, and delivery milestones.
• Define and validate production support SLAs and KPIs.
• Ensure appropriate governance through operational, monitoring, and steering committees.
• Support infrastructure modernization, decommissioning, obsolescence management, and cost optimization initiatives.
• Facilitate the transition of solutions to Production Support and Run-The-Bank teams.
• Participate in critical production deployments, including off-hours and weekend activities when required.
• Promote DevOps, Agile, automation, and continuous improvement practices.
• Ensure compliance with security, operational, and governance standards.

Skills & Experience

• +5 years of experience in Production Support, Infrastructure Engineering or similar roles.
• Strong experience supporting complex production environments.
• Solid understanding of Linux environments and middleware platforms.
• Experience with monitoring and observability solutions such as Dynatrace.
• Knowledge of DevOps practices and CI/CD pipelines.
• Experience with: Jenkins, GitLab CI/CD, Azure DevOps
• Experience with Docker and Kubernetes
• Experience working with Cloud Platforms such as: AWS, Azure or GCP
• Experience supporting and coordinating technical infrastructure projects.
• Understanding of application resiliency, disaster recovery, and production governance.
• Strong troubleshooting and problem-solving capabilities.

Nice to Have

• Experience with WebSphere.
• Experience with Autosys.
• Experience with CFT File Transfer.
• Experience with Ansible and Infrastructure as Code.
• Knowledge of FinOps, Infrastructure Decommissioning, and Obsolescence Management.

Location

Lisbon – Hybrid (3x/week)

Why Empa‐T?

At Empa‐T, we value empathy, inclusion, integrity, and commitment.

We combine strong technical expertise with a human-centric culture, creating an environment where people can grow, collaborate, and make a real impact.

Be part of a team where technology and people evolve together.