Dutch Technical Customer Support in Lisbon | 2000 Euros Welcome Bonus

Cross Border Talents; Lisboa; Presencial; EUR 25 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal Allowance

Transportation Support

Relocation Support

Health & Life Insurance

Onsite Work

Resumo da oferta

Cross Border Talents is seeking a Technical Customer Specialist in Lisbon to provide expert technical support and exceptional customer service. You will troubleshoot product-related issues, guide users through configurations, and document all interactions for quality resolution.

The role emphasizes strong communication, problem-solving, and collaboration with internal teams. EU citizenship or Portuguese residency is required; relocation support is available.

Qualificações

• Language requirements: Dutch (C1/C2) and English (B2)
• Experience in CS or Tech CS is a plus
• Strong communication and analytical skills
• Eligibility: EU citizenship or valid Portuguese residency

Responsabilidades

• Provide professional technical support via phone, email, live chat and other channels.
• Assist customers with technical questions, product functionality, account access and configurations.
• Diagnose issues and provide clear, step-by-step solutions.
• Document interactions and resolutions in internal systems.
• Escalate complex cases to specialized teams when needed.
• Collaborate with internal teams to ensure timely resolution.

Conhecimentos

Dutch (C1/C2)

English (B2)

Strong communication

Analytical mindset

Client-support ability

Descrição da oferta de emprego

Grow Your Career as a Technical Customer Specialist!

Join a professional and customer-focused team providing reliable technical assistance and helping users get the most out of their products and services. If you enjoy troubleshooting, solving problems, and supporting customers in a fast-paced environment, this is a great opportunity to strengthen your technical and customer service skills.

Role Overview

As a Technical Customer Specialist, you will be the main point of contact for customers experiencing technical questions or issues. You will assist users with troubleshooting, account and platform-related concerns, technical configurations, and general product support, ensuring every customer receives clear, efficient, and professional assistance.

Key Responsibilities

• Provide professional technical support via phone, email, live chat, and other communication channels.
• Assist customers with technical questions, product functionality, account access, configurations, and troubleshooting.
• Diagnose technical issues by identifying the root cause and providing clear, step-by-step solutions.
• Guide customers through troubleshooting processes and explain technical information in an easy-to-understand manner.
• Resolve technical concerns efficiently while maintaining high standards of customer satisfaction and service quality.
• Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions in internal systems.
• Escalate complex technical cases to specialized teams when further investigation is required.
• Collaborate with internal technical and support teams to ensure timely and effective issue resolution.
• Follow established technical procedures, service standards, and company guidelines during all customer interactions.
• Identify recurring technical issues and provide relevant feedback to improve products, processes, and the overall customer experience.
• Stay up to date with product features, technical updates, troubleshooting procedures, and internal processes through continuous training and development.

Qualifications

• Language Skills:Proficiency in Dutch (C1/C2) and English (B2)
• Experience:experience in CS or Tech CS is a plus
• Skills: Strong communication, analytical mindset, and client-support ability
• Eligibility: EU citizenship or valid Portuguese residency

Why Join Us?

• Competitive Salary: Compensation that reflects your skills and potential.
• Performance Bonus: Recognition for outstanding results.
• Meal Allowance: Daily support for your meals.
• Transportation Support: Assistance with commuting costs.
• Relocation Support: Assistance to make your move and transition to your new location as smooth as possible.
• Health & Life Insurance: Comprehensive coverage for your peace of mind.
• Onsite Work: Work in a collaborative and professional office environment.

If you're looking for a role where your digital marketing experience makes a real impact - and where you can build your career in Lisbon - this is for you.