Team Lead GBS HR Services (Maternity Cover)

Global Sports Jobs Limited; Porto; On-site; EUR 70,000 - 90,000; Full time

Job summary

adidas is seeking a Team Leader GBS HR Services – Hiring Operations to lead day-to-day operations across Germany, the Netherlands, Portugal, Switzerland and France, ensuring compliant, timely hiring and employee transfer processes and a seamless candidate experience.

You will partner with Talent Acquisition, HR Business Partners, Payroll, Legal and Global Process Owners to drive operational excellence, data accuracy, and improvements in onboarding and transfers.

Qualifications

• Bachelor's degree in HR, business administration, management or related field.
• 4+ years of progressive experience in HR Operations, Hiring Administration, Employee Lifecycle Management, Shared Services or Business Services.
• Proven experience managing hiring, onboarding, employee transfer or workforce administration processes.
• Proven people leadership and operational leadership experience in a service-driven environment.
• Deep knowledge of HR operations and employee lifecycle administration processes.
• Experience working with HR systems and related HR technologies.
• Strong understanding of service delivery management, KPI governance and compliance.

Responsibilities

• Ensure end-to-end delivery of Hiring Operations and Employee Transfer services across multiple countries in line with global standards and SLAs.
• Oversee timely execution of hiring and workforce movement transactions (external and internal hires, promotions, transfers, reorganisations).
• Monitor service quality, workload, queues, resource allocation and escalation for complex cases.
• Drive resolution of process exceptions and data discrepancies with proper documentation and SOPs.
• Prepare operational performance updates, service metrics and improvement plans for leadership and stakeholders.
• Lead, coach and develop a team of Specialists and Senior Specialists; foster engagement and a quality-first culture.
• Support workforce planning, recruitment and succession planning activities.
• Act as primary interface for Talent Acquisition, HR Partners, Payroll, Legal and stakeholders to ensure smooth recruitment-to-onboarding transitions.
• Ensure compliance with policies, local labour laws, data privacy and internal controls; support audits.
• Identify and drive process improvements, Lean, automation and digital HR solutions adoption.

Skills

Operations leadership

Hiring administration

Stakeholder management

English proficiency

Analytical skills

Problem solving

Communication skills

Continuous improvement

Global collaboration

Education

Bachelor's degree in HR / related field

Tools

SAP SuccessFactors

SAP HR

HR systems

Job description

About the Role

The Team Leader GBS HR Services – Hiring Operations provides day-to-day operational leadership and delivery of Hiring and Transfer Operations services within the GBS HR Services organisation, supporting Germany, Netherlands, Portugal, Switzerland and France. Reporting to the Manager GBS HR Services, the role ensures high-quality, compliant and timely execution of hiring and employee transfer processes across the supported countries while fostering a strong performance culture within the team. It plays a critical part in delivering a seamless candidate and employee experience through the management of hiring, onboarding, internal mobility and employee transfer activities. The role acts as a key partner to Talent Acquisition, HR Business Partners, Payroll, business leaders, Legal and Global Process Owners, ensuring operational excellence, process compliance and continuous improvement.

Key Responsibilities

• Ensure end-to-end delivery of Hiring Operations and Employee Transfer services for Germany, Netherlands and Portugal in line with global standards, local legislation, SLAs and operational objectives.
• Oversee the accurate and timely execution of hiring and workforce movement transactions, including external and internal hires, promotions, transfers, contract amendments, organisational changes, international transfers and reorganisations.
• Monitor service quality, workload distribution, transaction queues, resource allocation and operational priorities, and act as the first-level escalation point for complex hiring and employee movement cases.
• Drive timely resolution of process exceptions, data discrepancies and operational challenges while maintaining accurate case management, process documentation, knowledge management and adherence to established operating procedures.
• Prepare and communicate operational performance updates, service metrics, productivity insights and improvement plans to leadership and stakeholders, monitoring hiring and transfer volumes, service levels, backlog and operational risks.
• Lead, coach and develop a team of Specialists and Senior Specialists, promoting employee engagement, accountability, well-being and inclusion and fostering a quality-first, customer-centric and continuous improvement mindset.
• Set clear performance goals, priorities and KPIs, conduct regular performance reviews, coaching conversations and development planning, and drive onboarding, cross-training and knowledge-sharing initiatives to build operational resilience.
• Support workforce planning, recruitment and succession planning activities.
• Act as the primary operational interface and trusted advisor for Talent Acquisition, HR Business Partners, HR Services, Legal, Payroll and business stakeholders, collaborating with Talent Acquisition to ensure a seamless transition from recruitment to onboarding.
• Ensure compliance with company policies, governance frameworks, local labour laws, data privacy requirements and internal controls, maintaining employee master data accuracy and documentation completeness and supporting internal and external audits.
• Identify and drive process improvements, standardisation, simplification and automation, including Lean methodologies such as Daily Management and Structured Problem Solving, and support the adoption of digital HR solutions, workflow automation
• AI-enabled capabilities and employee self-service tools.
• Contribute to global transformation initiatives and process harmonisation across countries and regions.

Required Experience & Qualifications

• Bachelor's degree in Human Resources, Business Administration, Management or a related field.
• 4+ years of progressive experience in HR Operations, Hiring Administration, Employee Lifecycle Management, Shared Services or Business Services environments.
• Proven experience managing hiring, onboarding, employee transfer or workforce administration processes.
• Proven people management and operational leadership experience.
• Proven people leadership, coaching and team development capabilities in a service-driven environment.
• Strong understanding of HR Operations, Shared Services and employee lifecycle administration processes.
• Deep knowledge of hiring, onboarding, employee transfers and workforce administration processes.
• Experience working with HR systems and related HR technologies.
• Strong understanding of service delivery management, SLA governance, KPI management and operational excellence principles.
• Excellent analytical, problem-solving and decision-making skills with a focus on quality and compliance.
• Strong stakeholder management and communication skills within a global, matrix environment.
• Ability to read, write and communicate effectively in English in a business setting.
• Customer-centric and continuous improvement mindset, with experience supporting digital, automation and transformation initiatives.
• Ability to work in a fast-paced environment across multiple countries, functions and stakeholder groups while maintaining a focus on operational excellence.

Preferred Skills

• Experience supporting multiple countries and working within a global HR operating model.
• Experience driving process improvements, operational excellence initiatives and service transformation programmes.
• Experience with SAP SuccessFactors, SAP HR and related HR technologies.

About the Company

Through sport, adidas believes it has the power to change lives.