Swedish Support Agent – Lisbon Office

Cognizant; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training & development opportunities

Relocation support

Private health insurance

Life insurance

Paid training

Gym discounts

Resumo da oferta

Cognizant is seeking a Customer Support Agent in Lisbon to help Swedish-speaking users across phone, email, and chat. You will troubleshoot issues, document actions, and classify bugs to assist the client's engineering team.

The role is full-time in the Lisbon office and requires strong communication and teamwork. Candidates should have Swedish fluency, English proficiency at least at level B2, and at least a year of customer service experience.

Qualificações

• Native Swedish level written and spoken communication skills.
• Minimum B2 Level English spoken and written.
• At least 12 months of direct customer service experience.
• Good communication skills, both verbal and oral.
• European Nationality or Portuguese Work Permit.

Responsabilidades

• You will answer customer queries via phone, email or chat and troubleshoot.
• Provide general and technical support to customers of our client's paid products.
• Escalate complex problems according to defined procedures.

Conhecimentos

Native Swedish

English B2

Customer service

Communication skills

Team spirit

Proactive attitude

Organized learner

Attention to detail

Empathy

Flexible hours

Descrição da oferta de emprego

Cognizant is seeking a Customer Support Agent in Lisbon to help Swedish-speaking users across phone, email, and chat. You will troubleshoot issues, document actions, and classify bugs to assist the client's engineering team.

The role is full-time in the Lisbon office and requires strong communication and teamwork. Candidates should have Swedish fluency, English proficiency at least at level B2, and at least a year of customer service experience.