Support Engineer

ITDS; Lisboa; Híbrido; EUR 42 000 - 65 000; Tempo integral

Resumo da oferta

ITDS in Lisbon offers a hybrid role for an IBM MQ Administrator and Support Engineer. You will manage IBM MQ environments, optimize high-availability strategies, and contribute to resilient messaging infrastructure in a dynamic setting.

The role requires hands-on MQ experience, knowledge of AMS/MQIPT, and strong incident management skills. Collaboration with cross-functional teams and data center migrations are part of the responsibilities.

Qualificações

• 3+ years of middleware operations, messaging platform support, or production support.
• Hands-on experience with IBM MQ, especially in high-availability environments.
• Strong knowledge of MQ Appliance, queue manager administration, and failover strategies.
• Familiarity with Linux/Unix basics, network connectivity, certificates, and log analysis.
• Experience with incident management, operational standards, and supporting infrastructure lifecycle activities.
• Ability to work independently on complex production issues in a critical environment.

Responsabilidades

• Manage and support IBM MQ in production environments with high availability and performance.
• Troubleshoot queue manager issues, channels, and alerts with autonomy and precision.
• Perform firmware upgrades, platform maintenance, and data center migrations.
• Support deployment and configuration of AMS, MQIPT, and mq.ini handling.
• Contribute to HADR strategies, including failover readiness and disaster recovery.

Conhecimentos

Middleware operations

IBM MQ

High availability

Incident management

Production support

Ferramentas

MQ Appliance

AMS

MQIPT

Linux basics

Descrição da oferta de emprego

Empower messaging resilience — lead the future of middleware operations!

Lisbon-based opportunity with hybrid work model.

As an IBM MQ Administrator / Support Engineer, you will be working for our client, a leading organization in the messaging and middleware field committed to ensuring operational excellence and system stability. You will play a critical role in supporting IBM MQ environments, optimizing high availability strategies, and driving resilient messaging infrastructure in a dynamic environment.

Your main responsibilities:

• Manage and support IBM MQ in critical production environments, ensuring high availability and optimal performance.
• Troubleshoot queue manager issues, channels, and operational alerts with autonomy and precision.
• Execute firmware upgrades, platform maintenance, and participate in data center migrations.
• Support the deployment and configuration of AMS, MQIPT, and mq.ini operational handling.
• Contribute to the execution of HADR strategies, including failover readiness and disaster recovery practices.
• Monitor, analyze, and resolve incidents to ensure service continuity and mitigate operational risks.
• Collaborate with infrastructure, security, network, and application teams to support seamless operations.

You're ideal for this role if you have:

• 3+ years of experience in middleware operations, messaging platform support, or production support.
• Proven hands-on experience with IBM MQ, especially in high-availability environments.
• Strong knowledge of MQ Appliance, queue manager administration, and failover strategies.
• Familiarity with Linux/Unix basics, network connectivity, certificates, and log analysis.
• Experience with incident management, operational standards, and supporting infrastructure lifecycle activities.
• Ability to work independently on complex production issues in a critical environment.

It is a strong plus if you have:

• Knowledge of MQ architecture, AMS configuration, and operational governance.
• Experience with incident, change management, and support in financial environments.
• Proficiency in French (desired).

Language Required for the role:

Eligibility for the role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.