Supervisor (m/f/x)

ISSUALEMATION – UNIPESSOAL, Lda.; Porto; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Carhartt WIP is opening a new store in Porto and seeks a Supervisor to lead the team in delivering top-tier customer service and sales performance. The role requires managing store operations, cash handling, and adherence to brand standards in a dynamic retail environment.

The successful candidate will supervise daily activities, maintain store presentation, and ensure effective communication across departments while engaging with customers in Portuguese (English helpful) to meet high

Qualificações

• Experience in retail or service industries.
• Excellent communication skills.
• Ability to work effectively in a team.
• Proven selling skills and customer focus.
• Confident presence and professional demeanor.

Responsabilidades

• Supervise the team to deliver high levels of customer service and performance.
• Handle customer queries promptly and efficiently.
• Maximise sales opportunities and adhere to service standards.
• Oversee store presentation, cleanliness, displays and merchandising.
• Hold keys, open/close the store, complete checklists and cash handling.
• Ensure policy compliance across the store and clear communication with other departments.

Conhecimentos

Retail experience

Communication skills

Teamwork

Selling skills

Confidence

Customer understanding

Portuguese fluent

English beneficial

Descrição da oferta de emprego

For our new store in Porto, opening in October 2026, we are looking for a Supervisor (m/f/x).

Your Responsibilities

• Supervise the team to achieve highest possible levels of customer service and performance
• Ensure that the team is dealing with all customer queries in a timely and efficient manner
• Ensure that customer service standards are adhered to and business opportunities are maximised.
• Awareness and supervision of the store presentation, including cleanliness, visual display and merchandising
• Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling
• Supervise the team to ensure adherence within the store of all company policies and procedures
• Maintain open communication within the store and across to other departments

Your Profile

• Retail or service industry experience
• Excellent communication skills
• Ability to work within a team
• Proven selling skills
• Confidence
• Understanding of our customer base and their expectations
• Fluent in Portuguese, English is advantageous

Carhartt WIP is part of the WIP Trading AG. Our family-owned business group started as a licensee and European distributor of the US workwear manufacturer Carhartt in the early 1990s. Since then, it develops its own collections based on workwear originals. Carhartt Work In Progress aims to continuously progress and evolve, without ever losing sight of its origins. Over the course of the past three decades, our business has developed organically, along with its customers, the culture that surrounds the brand, and its employees who have helped shape what Carhartt WIP is today.