Strategic IT Support Specialist

HAVI; Lisboa; Presencial; EUR 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & Wellness

Flexible working hours

Remote work options (future)

Professional growth

Inclusive environment

Employee events

Employee Assistance Program

Resumo da oferta

HAVI TechHUB in Lisbon seeks a Strategic IT Support Specialist to provide on-site technical assistance globally, bridging end-user productivity with IT systems reliability. The role emphasizes the Smart Hands concept, ensuring seamless operations and strategic IT execution.

Initially an in-office role, with potential 1–2 days remote later as the team evolves. The position requires 5+ years in IT operations, strong English, and experience across IT services, security, and networking.

Qualificações

• Bachelor’s degree level or equivalent in IT Operations.
• Experience in Service Management and ITIL is preferred but optional.
• Proficient in English and good communication skills.
• Team player with ability to work across international virtual teams.
• Minimum 5+ years in IT operations, helpdesk, or networks.
• Familiarity with IT services, security, administration and change management.
• Knowledge of Office 365, Windows OS and Windows Server environments.
• Experience supporting software, hardware or network issues.

Conhecimentos

IT Operations

Helpdesk

English proficiency

Team collaboration

Independent work

5+ years IT

IT Services

Security administration

Office 365

Windows OS

Windows Servers

Networking

Change management

Formação académica

Bachelor’s degree in IT Operations

Ferramentas

ITIL (preferred)

Descrição da oferta de emprego

At HAVI, since 1974, we haven't just been in the business of supply chain; we’ve been in the business of reimagining connections between people and the products they love to create a better future.

Joining the TechHUB is an opportunity to be part of the transformation journey towards reimagining the future of Supply Chain Technology!

At HAVI TechHUB, You Get…

…the chance to embark on a groundbreaking startup journey set to transform global supply chain results. Here, you’ll have the opportunity to make your mark by innovating, creating and driving revolutionary projects that reshape the tech and supply chain world. As you steer the change needed for the company’s growth, your work will be purposeful, driving value and bringing smiles to everyday life.

THE PEOPLE

…to work with a diverse mix of talent – an exceptional team of experts, trailblazers and problem solvers from around the globe. Together, you’ll seamlessly work across borders to achieve what you seem impossible.

THE ENVIRONMENT

…to thrive in a supportive yet challenging environment where innovation to redefine what’s possible is our commitment. Experience a culture that encourages autonomy, flexibility and empowerment, and embrace a collaborative mindset that prioritizes teamwork and experimentation – essential for shaping the future of Supply Chain Technology!

We are hiring a Strategic IT Support Specialist

About The Role

We are looking for a Strategic IT Support Specialist to join our TechHUB in Lisbon!

You will play a pivotal role in delivering world‑class, on‑site technical assistance to end‑users globally, including senior leaders and stakeholders. This role embodies the \"Smart Hands\" concept, addressing technical issues that require physical presence or cannot be resolved remotely. It bridges the gap between end‑user productivity and IT systems reliability, ensuring seamless operational continuity.

This role is critical to enhancing end‑user satisfaction, improving IT system reliability, and supporting the seamless execution of strategic organizational goals. By ensuring senior leaders and end‑users receive exemplary support, the Strategic IT Support Specialist enables HAVI to maintain a competitive edge through uninterrupted operations and optimized technology use.

Please note that this role currently requires working from the office every day, with the possibility of transitioning to 1‑2 days of remote work per week in the future, in coordination with the rest of the team.

The Skills

To set you up for success in this role, here are some key skills that will help you:

• Bachelor’s degree level or equivalent work experience in IT Operations.
• Experience working on Service Management, ITIL certification is preferred but optional.
• Proficient in English.
• Team Player with good communication skills.
• Ability to work independently with minimum supervision.
• Minimum of 5+ years of experience in IT fields such as IT Operations, Helpdesk or Networks.
• Familiarity with IT Services, Security, administration and change management.
• Knowledge of Office 365, Windows OS and Windows Servers and Networking.
• Experience supporting software, hardware or network issues.
• Good communication skills.
• Team player at international level and in virtual teams.

The Benefits

What’s in for you?

• The People! The Work! The Environment!
• Competitive Salary: we offer a salary that reflects your experience and expertise.
• Health & Wellness: healthcare plan, life insurance, online mental health appointments.
• Work-Life Balance: flexible working hours and remote work options.
• Professional Growth: access to ongoing training.
• Inclusive Environment: we prioritize diversity and inclusion, ensuring everyone feels welcome and valued.
• Employee Perks: team-building activities, social events.
• Employee Assistance Program: access to confidential support for personal or professional challenges.

In return, HAVI TechHUB asks…

BE ADAPTABLE

…and swifty adjust to new challenges, diverse mindsets and disruptive approaches as you navigate the ever‑evolving supply chain technology landscape.

BE A SOLUTION SEEKER

…and embrace challenges creatively, think critically and drive positive change in supply chain technology.

BE DRIVEN

…and demonstrate initiative and accountability in pursuing innovative solutions and strategies to shape the future of supply chain technology.

__________________________________________________

Equal Opportunity Employer: HAVI Supply Chain Tech Hub is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, parenthood, pregnancy or any other basis protected by applicable law, and will not be discriminated against.