Store-to-Back-Office Excellence Lead

Emma - The Sleep Company; Viseu; Sur place; EUR 42 000 - 62 000; Plein temps

Résumé du poste

Emma – The Sleep Company in Lisbon is seeking a Customer Excellence Performance Manager to bridge store realities with CS, operations and logistics, fixing issues fast.

You will act as connective tissue between store floor activity and back-office insights, supporting day-to-day relationships with our store network and driving continuous improvement across the network. Fluency in English is required; additional European languages are a plus.

Qualifications

• Fluency in English is required.
• Additional European languages are a plus.

Responsabilités

• Bridge store realities with CS, operations and logistics to fix issues fast.
• Connect store floor activity with back-office insights and drive continuous improvement across the network.

Connaissances

English fluency

European languages

Description du poste

Emma – The Sleep Company in Lisbon is seeking a Customer Excellence Performance Manager to bridge store realities with CS, operations and logistics, fixing issues fast.

You will act as connective tissue between store floor activity and back-office insights, supporting day-to-day relationships with our store network and driving continuous improvement across the network. Fluency in English is required; additional European languages are a plus.