Customer Excellence Performance Manager

Emma - The Sleep Company; Viseu; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

Emma – The Sleep Company in Lisbon is seeking a Customer Excellence Performance Manager to bridge store realities with CS, operations and logistics, fixing issues fast.

You will act as connective tissue between store floor activity and back-office insights, supporting day-to-day relationships with our store network and driving continuous improvement across the network. Fluency in English is required; additional European languages are a plus.

Formación

• Fluency in English is required.
• Additional European languages are a plus.

Responsabilidades

• Bridge store realities with CS, operations and logistics to fix issues fast.
• Connect store floor activity with back-office insights and drive continuous improvement across the network.

Conocimientos

English fluency

European languages

Descripción del empleo

Emma – The Sleep Company in Lisbon is seeking a Customer Excellence Performance Manager who will bridge store realities with CS, operations and logistics to fix issues fast. You'll be the connective tissue between what happens on the store floor and back‐office insights, supporting day‑to‑day relationships with our store network and driving continuous improvement across the network. Fluency in English is required, additional European languages are a plus.

Customer Excellence Performance Manager

Piedade, Portuguese Republic, PT