Customer Excellence Performance Manager (12-Month)

Emma Sleep GmbH; Lisboa; Híbrido; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

Emma – The Sleep Company in Lisbon is seeking a Customer Excellence Performance Manager on a 12-month fixed-term contract to strengthen the link between our store network and core support teams. You will support day-to-day interactions with the store network, translating field feedback into actionable insights for CS, operations and logistics to fix issues quickly and improve customer experiences.

This entry point into Emma's Customer Excellence team offers an opportunity to influence retail

Responsabilidades

• Support day-to-day interactions with the store network
• Translate field feedback into actionable insights for CS, operations and logistics
• Help fix issues quickly and improve customer experiences across channels

Descrição da oferta de emprego

Emma – The Sleep Company in Lisbon is seeking a Customer Excellence Performance Manager on a 12-month fixed-term contract to strengthen the link between our store network and core support teams. You will support day-to-day interactions with the store network, translating field feedback into actionable insights for CS, operations and logistics to fix issues quickly and improve customer experiences.

This entry point into Emma's Customer Excellence team offers an opportunity to influence retail