Store Manager

Confidential; Lisboa; Presencial; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

Confidential is seeking a Store Manager in Lisbon to lead and coach the retail team, drive KPI achievement, and deliver outstanding customer service in the cosmetics and fragrance niche.

You will implement action plans, develop staff, and ensure policies are followed while staying aware of local competitors.

The role emphasizes building customer loyalty, using store tools, and adapting to business needs in a dynamic market.

Qualificações

• Candidates must have a store management background and customer-centric approach.
• Experience in cosmetics/fragrance sector is preferred.
• Strong leadership, communication and networking skills.

Responsabilidades

• Lead and coach the store team to meet KPI targets.
• Develop action plans for short- and long-term goals.
• Ensure exceptional customer service and brand standards.
• Monitor local market and competitors to inform strategies.

Conhecimentos

Leadership

People management

Customer service

Coaching

Communication

Adaptability

Networking

Formação académica

High school education or equivalent

2+ years' store management experience

Descrição da oferta de emprego

In your role as a Store Manager, you act as an inspirational role model in leading and coaching your team members in the KPI achievement with a tireless drive to deliver excellent customer service. Accountable for driving the team to achieve the location’s performance targets and KPIs and define action plans for short and long term target achievements Coaching, developing and appraising of the team Implement and maintain a customer centric mindset to build a loyal customer base Drive the use of all available tools and ensure procedures are executed and policies followed Build and maintain awareness of our competitors and local markets by sharing any relevant findings.

Responsibilities

• Previous experience in a similar management role within a niche cosmetic and autor fragance.
• Excellent leadership and people management skills to lead, motivate, train and develop the team through active management Ability to be flexible and adaptable to the need of the business.
• Demonstrate strong commercial acumen and brand knowledge Willingness to constantly learn & develop Excellent communication skills at all levels, both written and verbal Experience in networking & building relationships Lenguages.

Qualifications

• High school education or equivalent experience
• 2+ years' store management experience
• Customer centric with a positive attitude