Station Manager II: Lead Operations & Customer Success

Europcar Internacional Aluguer de Automoveis S.A.; Maia; On-site; EUR 32,000 - 46,000; Full time

Job summary

Europcar Mobility Group is seeking a Station Manager II to lead the daily operations of a car rental station and drive customer satisfaction. You will manage a high-performing team, oversee fleet availability and maintenance, and ensure profitable outcomes through effective scheduling and process improvements.

The role requires strong leadership, excellent communication, and a customer-focused approach in a fast-paced services environment. Join a growing team within the Operations function.

Qualifications

• Proven leadership and management experience in a fast-paced environment.
• Strong customer service skills with a focus on delivering exceptional results.
• Sales-driven attitude with ability to meet and exceed targets.
• Excellent organizational and multitasking abilities.
• Experience in fleet management and operational efficiency.

Responsibilities

• Oversee day-to-day operations of the station and ensure smooth processes.
• Manage vehicle fleet availability, maintenance, and cleaning schedules.
• Coordinate rentals, returns, and customer interactions for efficiency.
• Recruit, train, supervise, and evaluate station staff and shifts.
• Monitor sales targets, manage the budget, and control costs for profitability.
• Oversee fleet operations, maintenance, and timely servicing and repairs.

Skills

Leadership

Customer service

Sales targets

Organizational skills

Fleet management

Job description

Europcar Mobility Group is seeking a Station Manager II to lead the daily operations of a car rental station and drive customer satisfaction. You will manage a high-performing team, oversee fleet availability and maintenance, and ensure profitable outcomes through effective scheduling and process improvements.

The role requires strong leadership, excellent communication, and a customer-focused approach in a fast-paced services environment. Join a growing team within the Operations function.