Station Manager

Fox Rent A Car, Inc.; Porto; On-site; EUR 35,000 - 52,000; Full time

Job summary

Europcar Mobility Group in Porto is seeking an Operations Manager to oversee day-to-day operations, fleet availability, and customer service excellence at our Porto station.

You will lead a team of rental agents and staff, drive sales targets, manage budgets, and ensure compliance, safety, and efficiency across the fleet.

Qualifications

• Proven leadership experience in a fast-paced environment.
• Strong customer service and problem-solving skills.
• Track record of meeting and exceeding sales targets.

Responsibilities

• Oversee day-to-day operations, ensuring processes run smoothly and efficiently.
• Manage the availability, maintenance, and condition of the vehicle fleet.
• Coordinate vehicle rentals, returns, and cleaning schedules for optimal efficiency.
• Train and support staff in delivering excellent customer service.

Skills

Leadership

Customer service

Sales targets

Operations management

Fleet management

Job description

Europcar Mobility Group

At Europcar Mobility Group , our purpose is to help to change the way you move. We are guided by our core values: We are happy to help , We embrace change , We take responsibility , We act with respect and We move as one . Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Key Responsibilities

Operational Management

• Oversee day-to-day operations, ensuring all processes run smoothly and efficiently.
• Manage the availability, maintenance, and condition of the vehicle fleet.
• Coordinate vehicle rentals, returns, and cleaning schedules for optimal efficiency.

Customer Service

• Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and managing complaints.
• Train and support staff in delivering excellent customer service at every interaction.

Staff Management

• Recruit, train, supervise, and evaluate station staff, including rental agents and customer service representatives.
• Schedule staff shifts and manage workloads to ensure operational efficiency and coverage.

Sales and Financial Management

• Monitor and achieve sales targets, including upselling additional services.
• Manage the station’s budget, control operational costs, and ensure profitability.

Fleet Management

• Oversee fleet operations, ensuring vehicles are well-maintained, clean, and ready for rental.
• Work closely with maintenance teams to ensure timely servicing and repairs.
• Optimize fleet utilization to meet customer demand and minimize idle time.

Compliance and Safety

• Ensure all station operations comply with company policies, industry regulations, and legal requirements.
• Maintain a safe and secure environment for both employees and customers.
• Oversee proper documentation and record-keeping for all transactions.

What We’re Looking For

• Proven leadership and management experience in a fast-paced environment.
• Strong customer service skills and a focus on delivering exceptional results.
• Sales-driven attitude with the ability to meet and exceed targets.
• Excellent organizational and multitasking abilities.
• Experience in fleet management and operational efficiency.

Ideal Experience

• Demonstrated success in a supervisory or management role, preferably in car rental, hospitality, retail, or a similar service-driven industry.
• Track record of achieving sales and operational targets.
• Experience managing teams, handling scheduling, and conducting performance reviews.
• Previous experience overseeing budgets, cost control, and financial performance.
• Familiarity with fleet operations, vehicle maintenance, or logistics is a plus.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Customer-oriented mindset with problem-solving skills.
• Ability to prioritize, delegate, and manage multiple tasks effectively.
• Analytical approach to operational and financial data.
• Knowledge of safety, compliance, and industry regulations.

Why Join Us?

Be part of a fast-growing company that values leadership and teamwork. Lead a dynamic team and ensure high levels of customer satisfaction. Enjoy opportunities for career growth and professional development. Work in a supportive environment where your contributions make a real impact. If you’re ready to take charge, lead a team, and drive success at our station,

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com