Station Manager - Aeroporto Porto

Europcar Mobility Group; Porto; On-site; EUR 40,000 - 60,000; Full time

Job summary

Europcar Mobility Group is seeking a Station Manager II to lead a busy car rental station in Porto. You will oversee daily operations, manage a high-performing team, ensure a smooth customer experience, and drive results through effective staff leadership and operational discipline.

In this role, you will be responsible for fleet availability, maintenance coordination, budgeting, and achieving sales targets while maintaining compliance and safety standards.

Qualifications

• Proven leadership and management experience in a fast-paced environment.
• Strong customer service skills and a focus on delivering exceptional results.
• Sales-driven attitude with the ability to meet and exceed targets.
• Excellent organizational and multitasking abilities.
• Experience in fleet management and operational efficiency.

Responsibilities

• Oversee day-to-day operations to ensure smooth, efficient processes.
• Manage fleet availability, maintenance, and condition.
• Coordinate rentals, returns, and cleaning schedules for efficiency.
• Train and support staff to deliver excellent customer service.
• Recruit, train, supervise, and evaluate station staff; schedule shifts.
• Monitor sales targets, upsell services, and manage the station budget.
• Oversee fleet operations, maintenance coordination, and utilization.
• Ensure compliance with policies, regulations, and safety.

Job description

Join Our Team as a Station Manager II - Lead, Manage, and Drive Success!

Are you a dynamic leader with a passion for operational excellence and customer satisfaction? We're looking for an experienced Station Manager to oversee the daily operations of our car rental station, manage a high-performing team, and ensure a smooth and efficient customer experience. As a Station Manager II, you will be responsible for managing all aspects of a medium to large car rental station within our Network & Stations team, part of the broader Operations function. This is a supervisory management role where you will implement strategy with an operational focus and achieve goals through others, including full management authority for your team.

Key Responsibilities:

• Operational Management:
• Oversee day-to-day operations, ensuring all processes run smoothly and efficiently.
• Manage the availability, maintenance, and condition of the vehicle fleet.
• Coordinate vehicle rentals, returns, and cleaning schedules for optimal efficiency.
• Customer Service:
• Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and managing complaints.
• Train and support staff in delivering excellent customer service at every interaction.
• Staff Management:
• Recruit, train, supervise, and evaluate station staff, including rental agents and customer service representatives.
• Schedule staff shifts and manage workloads to ensure operational efficiency and coverage.
• Sales and Financial Management:
• Monitor and achieve sales targets, including upselling additional services.
• Manage the station's budget, control operational costs, and ensure profitability.
• Fleet Management:
• Oversee fleet operations, ensuring vehicles are well-maintained, clean, and ready for rental.
• Work closely with maintenance teams to ensure timely servicing and repairs.
• Optimize fleet utilization to meet customer demand and minimize idle time.
• Compliance and Safety:
• Ensure all station operations comply with company policies, industry regulations, and legal requirements.
• Maintain a safe and secure environment for both employees and customers.
• Oversee proper documentation and record-keeping for all transactions.

What We're Looking For:

• Proven leadership and management experience in a fast-paced environment.
• Strong customer service skills and a focus on delivering exceptional results.
• Sales-driven attitude with the ability to meet and exceed targets.
• Excellent organizational and multitasking abilities.
• Experience in fleet management and operational efficiency.

Ideal Experience

• Demonstrated success in a supervisory or management role, preferably in car rental, hospitality, retail, or a similar service-driven industry.
• Track record of achieving sales and operational targets.
• Experience managing teams, handling scheduling, and conducting performance reviews.
• Previous experience overseeing budgets, cost control, and financial performance.
• Familiarity with fleet operations, vehicle maintenance, or logistics is a plus.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Customer-oriented mindset with problem-solving skills.
• Ability to prioritize, delegate, and manage multiple tasks effectively.
• Analytical approach to operational and financial data.
• Knowledge of safety, compliance, and industry regulations.

Why Join Us?

Be part of a fast-growing company that values leadership and teamwork. Lead a dynamic team and ensure high levels of customer satisfaction. Enjoy opportunities for career growth and professional development. Work in a supportive environment where your contributions make a real impact. If you're ready to take charge, lead a team, and drive success at our station,