Spanish Speaking Customer Support Advisor – Porto, Portugal

RDN Cons; Coimbra; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Meal allowance

Performance-based incentives

Relocation assistance for eligible EU

Career development opportunities

Job summary

RDN Cons is seeking a Spanish-speaking customer support representative for on-site work in Porto, Portugal. Fresh graduates and entry-level applicants are welcome, with full training provided to help you start your career in a dynamic, international environment.

You will handle inquiries via phone, email and live chat, assist with travel bookings and accommodation queries, and resolve issues while maintaining accurate records and delivering a professional customer experience.

Qualifications

• Spanish language proficiency (C2) with writing and speaking at least C1.
• English proficiency (B2).
• EU citizenship is mandatory.
• High school diploma.
• Currently living in Portugal or willing to relocate to Porto.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Ability to provide a clean criminal record.
• No previous experience required – fresh graduates and entry-level candidates are welcome.
• Previous customer service or hospitality experience is an advantage.

Responsibilities

• Provide customer support via phone, email and live chat.
• Assist customers with travel bookings, accommodation enquiries and service-related issues.
• Investigate customer concerns and provide effective solutions.
• Mediate between customers and service providers when necessary.
• Escalate complex cases to the appropriate teams.
• Maintain accurate records of customer interactions.
• Ensure a positive and professional customer experience.

Skills

Spanish (C2)

English (B2)

Communication

Problem solving

Basic computer skills

Criminal record clean

Education

High school diploma

Job description

Location: Porto, PortugalWork Model: On-siteEmployment Type: Full-timeAbout the OpportunityWe are looking for enthusiastic Spanish-speaking candidates, including fresh graduates and entry-level applicants, who are ready to start their careers in customer support in Porto, Portugal.You will join an international team supporting a leading travel and accommodation platform, assisting customers with enquiries, reservations and service-related issues.This is an excellent opportunity for candidates who enjoy helping people, have strong communication skills and want to develop their careers in an international environment. No previous professional experience is required, as full training will be provided.Your ResponsibilitiesProvide customer support via phone, email and live chat.Assist customers with travel bookings, accommodation enquiries and service-related issues.Investigate customer concerns and provide effective solutions.Mediate between customers and service providers when necessary.Escalate complex cases to the appropriate teams.Maintain accurate records of customer interactions.Ensure a positive and professional customer experience.Your QualificationsSpanish C2, with at least C1 proficiency in written and spoken communication.English B2.EU citizenship is mandatory.High school diploma.Currently living in Portugal or willing to relocate to Porto.Strong communication and problem-solving skills.Basic computer skills.Ability to provide a clean criminal record.No previous experience required – fresh graduates and entry-level candidates are welcome.Previous customer service or hospitality experience is an advantage.What We OfferFull-time, on-site employment in Porto, Portugal.Paid initial training and ongoing professional development.International and multicultural working environment.Performance-based incentives.Meal allowance and additional employee benefits.Relocation assistance for eligible EU candidates.Opportunities for career development and professional growth.If you speak Spanish fluently, enjoy helping people and are looking for an opportunity to start your career in an international environment, we would love to hear from you!