Spanish Speaking Customer Support Advisor – Lisbon, Portugal

RDN Cons; Coimbra; On-site; EUR 14,000 - 19,000; Full time

Benefits offered by this job

Meal allowance

Relocation assistance

Paid training

Career development

International environment

Job summary

RDN Cons in Lisbon is seeking enthusiastic applicants for a full-time customer support role. You will assist customers via phone, email and live chat, helping with bookings, enquiries and service issues in an international team.

No prior experience required; comprehensive training will be provided. Candidates must be fluent in Spanish (C2) and proficient in English (B2), with a high school diploma and EU citizenship. Relocation support is available for eligible candidates.

Qualifications

• Spanish C2 with high-level written and spoken English (C1+).
• High school diploma required.

Responsibilities

• Provide customer support via phone, email and live chat.
• Assist customers with travel bookings and enquiries.
• Investigate customer concerns and provide solutions.
• Mediate between customers and service providers when necessary.
• Escalate complex cases to the appropriate teams.
• Maintain accurate records of customer interactions.
• Ensure a positive and professional customer experience.

Skills

Spanish C2

English B2

Excellent communication

Problem solving

Education

High school diploma

Job description

OpportunityWe are looking for enthusiastic Spanish-speaking candidates, including fresh graduates and entry-level applicants, who are ready to start their careers in customer support in Porto, Portugal.You will join an international team supporting a leading travel and accommodation platform, assisting customers with enquiries, reservations and service-related issues.This is an excellent opportunity for candidates who enjoy helping people, have strong communication skills and want to develop their careers in an international environment. No previous professional experience is required, as full training will be provided.Your ResponsibilitiesProvide customer support via phone, email and live chat.Assist customers with travel bookings, accommodation enquiries and service-related issues.Investigate customer concerns and provide effective solutions.Mediate between customers and service providers when necessary.Escalate complex cases to the appropriate teams.Maintain accurate records of customer interactions.Ensure a positive and professional customer experience.Your QualificationsSpanish C2, with at least C1 proficiency in written and spoken communication.English B2.EU citizenship is mandatory.High school diploma.Currently living in Portugal or willing to relocate to Lisbon.Strong communication and problem-solving skills.Basic computer skills.Ability to provide a clean criminal record.No previous experience required – fresh graduates and entry-level candidates are welcome.Previous customer service or hospitality experience is an advantage.What We OfferFull-time, on-site employment in Lisbon, Portugal.Paid initial training and ongoing professional development.International and multicultural working environment.Performance-based incentives.Meal allowance and additional employee benefits.Relocation assistance for eligible EU candidates.Opportunities for career development and professional growth.If you speak Spanish fluently, enjoy helping people and are looking for an opportunity to start your career in an international environment, we would love to hear from you!