Spanish Speaking Customer Support Advisor – Porto, Portugal

RDN CONS; Coimbra; On-site; EUR 11,000 - 17,000; Full time

Benefits offered by this job

Paid training

Meal allowance

Relocation assistance

Job summary

RDN CONS in Porto, Portugal, is seeking enthusiastic Spanish-speaking candidates for a full-time, on-site customer support role. Fresh graduates and entry-level applicants are welcome, with full training provided to help you start your career in an international travel and accommodation platform.

You will assist customers via phone, email and live chat, resolve bookings and service issues, and escalate complex cases when needed.

Qualifications

• Spanish C2 with at least C1 written and spoken proficiency.
• English at B2 level.
• EU citizenship is mandatory.
• High school diploma.
• Currently living in Portugal or willing to relocate to Porto.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Ability to provide a clean criminal record.
• Fresh graduates and entry-level candidates welcome; no prior experience required.
• Previous customer service or hospitality experience is an advantage.

Responsibilities

• Provide customer support via phone, email and live chat.
• Assist customers with travel bookings, accommodation enquiries and service-related issues.
• Investigate customer concerns and provide effective solutions.
• Mediate between customers and service providers when necessary.
• Escalate complex cases to the appropriate teams.
• Maintain accurate records of customer interactions.
• Ensure a positive and professional customer experience.

Skills

Spanish C2

English B2

Communication skills

Problem solving

Education

High school diploma

Job description

Location: Porto, Portugal

Work Model: On-site

Employment Type: Full-time

About The Opportunity

We are looking for enthusiastic Spanish-speaking candidates, including fresh graduates and entry-level applicants, who are ready to start their careers in customer support in Porto, Portugal.

You will join an international team supporting a leading travel and accommodation platform, assisting customers with enquiries, reservations and service-related issues.

This is an excellent opportunity for candidates who enjoy helping people, have strong communication skills and want to develop their careers in an international environment. No previous professional experience is required, as full training will be provided.

Your Responsibilities

• Provide customer support via phone, email and live chat.
• Assist customers with travel bookings, accommodation enquiries and service-related issues.
• Investigate customer concerns and provide effective solutions.
• Mediate between customers and service providers when necessary.
• Escalate complex cases to the appropriate teams.
• Maintain accurate records of customer interactions.
• Ensure a positive and professional customer experience.

Your Qualifications

• Spanish C2, with at least C1 proficiency in written and spoken communication.
• English B2.
• EU citizenship is mandatory.
• High school diploma.
• Currently living in Portugal or willing to relocate to Porto.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Ability to provide a clean criminal record.
• No previous experience required – fresh graduates and entry-level candidates are welcome.
• Previous customer service or hospitality experience is an advantage.

What We Offer

• Full-time, on-site employment in Porto, Portugal.
• Paid initial training and ongoing professional development.
• International and multicultural working environment.
• Performance-based incentives.
• Meal allowance and additional employee benefits.
• Relocation assistance for eligible EU candidates.
• Opportunities for career development and professional growth.

we would love to hear from you!