Spanish/Basque Customer Support Sepcialist

Savior Artigos Texteis Lda; Lisboa; Remote; EUR 13,000 - 22,000; Full time

Job summary

Savior Artigos Texteis Lda is seeking a remote Customer Support Specialist to assist Spanish and Basque-speaking members, with strong English proficiency. You will respond via chat, email, and phone, guiding users through product features and resolving queries.

This role emphasizes empathetic communication, quick issue resolution, and documenting cases for the team. A quiet home workspace and reliable internet are required, with work authorization in Portugal.

Qualifications

• Native or fluent Spanish & Basque, written and spoken.
• English at C2 level, written and spoken.
• Experience in customer support or customer-facing role is a plus.
• Strong troubleshooting and problem-solving skills.
• Clear, empathetic communication, especially when a customer is frustrated.
• Comfort with multiple support channels and digital tools.
• Reliable home internet and a quiet, dedicated workspace.
• Ability to stay organized and self-driven in a remote setup.
• Legal right to work in the country of employment.

Responsibilities

• Support members in Spanish, Basque and English via chat, email, and phone.
• Resolve issues related to account access, billing and payments, subscriptions, and plan changes.
• Troubleshoot playback, app, and device problems.
• Explain features, policies, and account options clearly.
• Aim to resolve each case on first contact and leave every member feeling heard.
• Escalate complex or technical cases to the right teams with clear, accurate documentation.
• Follow up on open cases and keep records up to date.
• Meet quality, efficiency, and customer satisfaction targets.

Skills

Spanish & Basque fluency

English C2

Troubleshooting

Communication skills

Multichannel support

Remote work discipline

Organizational skills

Work eligibility Portugal

Job description

About The Role

Be the voice of a global entertainment brand for Spanish/Basque-speaking members. You will help people enjoy their experience by resolving their questions quickly, warmly, and accurately, in their own language.

What You'll Do

• Support members in Spanish,Basque and English via chat, email, and phone
• Resolve issues related to account access, billing and payments, subscriptions, and plan changes
• Troubleshoot playback, app, and device problems
• Explain features, policies, and account options clearly
• Aim to resolve each case on first contact and leave every member feeling heard
• Escalate complex or technical cases to the right teams with clear, accurate documentation
• Follow up on open cases and keep records up to date
• Meet quality, efficiency, and customer satisfaction targets

What You Bring

• Native or fluent Spanish & Basque, written and spoken
• English at C2 level, written and spoken
• Previous experience in customer support or a customer-facing role is a plus
• Strong troubleshooting and problem-solving skills
• Clear, empathetic communication, especially when a customer is frustrated
• Comfort with multiple support channels and digital tools
• Reliable home internet and a quiet, dedicated workspace
• Ability to stay organized and self-driven in a remote setup
• Legal right to work in the country of employment

Why You'll Love This Role

• Fully remote: work from the comfort of your home
• Paid training: full onboarding and product training from day one
• Global brand: support a product people around the world know and love
• Use your language: your Basque skills are a core part of the job, not a side note
• Career growth: clear paths into specialist, quality, training, and team lead roles
• Supportive team: collaborative colleagues and coaching to help you succeed
• Performance recognition: your results are seen and rewarded
• Stable employment: a structured contract with a reputable employer