Basque/English Customer Support Specialist

Cross Border Talents; Lisboa; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Fully remote

Paid training

Global brand

Career growth

Job summary

Cross Border Talents is seeking a Basque-speaking customer support professional to join our fully remote team. You will help members worldwide by resolving their questions quickly, warmly, and accurately in Basque and English.

The role emphasizes first-contact resolution, clear communication, and empathetic service. This remote position offers paid training, and a structured contract with stable employment.

Qualifications

• Native or fluent Basque, written and spoken.
• English at C2 level, written and spoken.
• Prior customer support experience is a plus.
• Strong troubleshooting and problem-solving skills.
• Clear, empathetic communication, especially when a customer is frustrated.
• Comfort with multiple support channels and digital tools.
• Reliable home internet and a quiet, dedicated workspace.
• Ability to stay organized and self-driven in a remote setup.
• Legal right to work in the country of employment.

Responsibilities

• Assist Basque-speaking members via chat, email, and phone.
• Resolve issues related to account access, billing, subscriptions, and plan changes.
• Troubleshoot playback, app, and device problems.
• Explain features, policies, and options clearly.
• Aim to resolve each case on first contact and ensure customer satisfaction.
• Escalate complex cases with clear documentation.
• Follow up on open cases and keep records up to date.
• Meet quality, efficiency, and customer satisfaction targets.

Skills

Basque fluency

English C2

Customer support

Troubleshooting

Clear communication

Remote work

Organizational skills

Home office setup

Job description

About the Role

Be the voice of a global entertainment brand for Basque-speaking members. You will help people enjoy their experience by resolving their questions quickly, warmly, and accurately, in their own language.

What You\'ll Do

• Support members in Basque and English via chat, email, and phone
• Resolve issues related to account access, billing and payments, subscriptions, and plan changes
• Troubleshoot playback, app, and device problems
• Explain features, policies, and account options clearly
• Aim to resolve each case on first contact and leave every member feeling heard
• Escalate complex or technical cases to the right teams with clear, accurate documentation
• Follow up on open cases and keep records up to date
• Meet quality, efficiency, and customer satisfaction targets

What You Bring

• Native or fluent Basque, written and spoken
• English at C2 level, written and spoken
• Previous experience in customer support or a customer-facing role is a plus
• Strong troubleshooting and problem-solving skills
• Clear, empathetic communication, especially when a customer is frustrated
• Comfort with multiple support channels and digital tools
• Reliable home internet and a quiet, dedicated workspace
• Ability to stay organized and self-driven in a remote setup
• Legal right to work in the country of employment

Why You\'ll Love This Role

• Fully remote: work from the comfort of your home
• Paid training: full onboarding and product training from day one
• Global brand: support a product people around the world know and love
• Use your language: your Basque skills are a core part of the job, not a side note
• Career growth: clear paths into specialist, quality, training, and team lead roles
• Supportive team: collaborative colleagues and coaching to help you succeed
• Performance recognition: your results are seen and rewarded
• Stable employment: a structured contract with a reputable employer