Software Engineer II

Talkdesk; Porto; Remote; EUR 45,000 - 75,000; Full time

Job summary

Talkdesk is seeking a software engineer to contribute to the development of a scalable, user-friendly product in a remote setting. You will collaborate with experienced engineers across Talkdesk product lines to deliver high-quality software.

The role emphasizes working in an agile environment with CI/CD, testing, and regular releases. You should be comfortable switching between backend and frontend tasks and maintaining code quality while learning new technologies.

Qualifications

• Background in software engineering with OO and TDD experience.

Responsibilities

• Contribute to developing a high-quality, scalable product.
• Collaborate with experienced software engineers, support engineers, and customer support representatives to improve usability and address issues.
• Work in an agile software engineering environment with CI/CD, testing, and release cycles.
• Solve complex technical problems daily with visibility into customer impact.

Skills

OO Programming

Test-Driven Development

Backend & Frontend

Quality Code

Learning mindset

English

Education

Bachelor's degree in Computer Science

Tools

Git

Kotlin

React JS

Ruby

RabbitMQ

Redis

MongoDB

Job description

• Work Environment: The profile highlights the requirement of working independently in a remote setting while being a part of small teams. Effective communication with coworkers and stakeholders is emphasized, which is crucial for remote collaboration.
• Product Development: The main responsibility is to contribute to the development of a high-quality product that is competitive in the market. This involves implementing a scalable, stable, and user-friendly product capable of accommodating the company's growth.
• Collaboration: The profile stresses collaboration with experienced software engineers in various stages of Talkdesk product development. It also mentions collaboration with support engineers and customer support representatives to enhance usability and address technical issues.
• Agile Environment: The job requires proficiency in working within an agile software engineering environment. This involves adhering to practices like source code control, release cycles, testing, and continuous deployment.
• Technical Problem Solving: The role emphasizes the challenge of solving complex technical problems on a daily basis, which offers immediate visibility into the impact of your work and its value to customers.

Qualifications:

• Software Engineering Background: Candidates are expected to have a background in software engineering, along with experience in object-oriented programming (OO) and test-driven development (TDD).
• Flexibility: The job requires the willingness and flexibility to switch between backend and frontend development challenges. This adaptability is valuable for a holistic understanding of the product.
• Programming Skills: Strong programming skills are emphasized, with a focus on producing quality code that is maintainable, efficient, reliable, and secure.
• Learning Orientation: The profile highlights the need for candidates to be open to learning new technologies and technical approaches in application development. This reflects the dynamic nature of the role.
• Language Skills: Good written and spoken English is listed as a requirement, likely due to the remote and collaborative nature of the work.

Nice To Have:

• Technology Familiarity: Familiarity with specific technologies like Git, Kotlin, React JS, Ruby, RabbitMQ, Redis, and MongoDB is mentioned as a plus. This suggests that experience with these technologies would be beneficial but not mandatory.
• Educational Background: A Bachelor's or Master's degree in Computer Science, Applied Mathematics, or an engineering-related field is listed as a plus.
• Agile Experience: Experience in Agile development methodology or Scrum is also noted as a nice-to-have qualification.

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

At Talkdesk, we are an AI-first organization. We use artificial intelligence (AI) tools, including the interview intelligence platform BrightHire, to support a fair and consistent evaluation of candidates.

These tools assist our team in reviewing applications, analyzing interview content, and assessing role-related skills. Specifically, BrightHire helps us record and transcribe interviews so our interviewers can focus entirely on the conversation and ensure an objective review of every candidate. All decisions during the hiring process are made by the responsible hiring team.

Where AI tools involve the recording or summarizing of interview content, your consent will be requested before the recording would start. You may reject or withdraw your consent at any time without impact on your candidacy.