Senior Solution Consultant

Talkdesk, Inc.; Porto; Híbrido; EUR 75 000 - 110 000; Tempo integral

Resumo da oferta

Talkdesk, Inc. is seeking a Senior Solution Consultant to lead complex deployments, acting as a bridge between customers and Talkdesk teams. You will guide strategic implementations, document requirements, and ensure successful outcomes for top customers.

You will engage with business and technical stakeholders, design integrations, and deliver training, with travel up to 30%. This role demands strong communication, problem-solving, and a passion for customer success in a fast-paced SaaS

Qualificações

• Bachelor's degree in a technical field or significant professional experience in a technical role.
• 3+ years in Professional Services/Consulting or similar SaaS role.
• Experience implementing or integrating CRMs (Salesforce, Zendesk) and/or Contact Center Solutions.
• Experience with diagram software (Visio, Lucidchart).
• Software implementation or coding experience is a plus.
• Familiar with Web Services (REST APIs).
• Strong consultative communication across backgrounds.
• Travel up to 30%.

Responsabilidades

• Lead strategic implementations including project management, requirements gathering, designing prototypes, configuring systems, training.
• Understand customer objectives and document user stories; position Talkdesk as best solution.
• Lead project scoping and scheduling; align with customer PMs.
• Develop visual representations of end-client journey.
• Create solutions including custom objects, workflows, and integrations with CRM.
• Build trust with executives to remove roadblocks.
• Track progress and plan risk mitigation.
• Produce technical documentation and collaborate with Product/Support for feature delivery.
• Participate in sales cycle to gather requirements and draft proposal/SOW.

Conhecimentos

Technical communication

Project management

CRM integrations

REST APIs

Visio/Lucidchart

Client management

English proficiency

Travel readiness

Formação académica

Bachelor's degree in a technical field

Ferramentas

Salesforce

Zendesk

CRM platforms

Descrição da oferta de emprego

At Talkdesk, we’re building the future of brilliant customer interactions. We bring together cleverness, curiosity, and grit to create a team of customer heroes — thinkers, achievers, and dreamers who believe our world-class SaaS platform can transform the way businesses connect with their customers.

We’re looking for ambitious, driven, and collaborative individuals to join the Talkdesk family. If you thrive in a fast-paced environment, enjoy solving complex challenges, and are motivated by making a meaningful impact, we’d love for you to join us on our journey. If you’re a world‑class Solution Consultant who is passionate about technology, customer success, and delivering exceptional outcomes, your next opportunity could be here at Talkdesk.

As a Senior Solution Consultant, you will play a critical hybrid role in leading customer deployments. You will act as both a trusted advisor and technical consultant to Talkdesk’s most valuable customers, serving as the bridge between customer stakeholders — both technical and business — and Talkdesk’s internal teams. You will ensure alignment on key business objectives, technical requirements, and project priorities while driving successful, high-quality deployments of the Talkdesk platform.

Duties and Responsibilities:

• Lead Talkdesk Strategic implementations with new and existing customers including project management, gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering training
• Understand customer business objectives, consult with industry best practices, & document user stories. Establish Talkdesk as the best solution to address needs & ensure customer success for each role within the Customer’s organization
• Lead project scoping, creating project plans, planning, and scheduling project activities. Integrate plans with customer’s project managers for the successful execution of Talkdesk's deployments
• Develop visual representation diagrams of the Customer’s end-client journey
• Implement solutions that include the creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts within Talkdesk's solution and/or 3rd party CRM systems
• Develop trust with customer executives, leadership, and other stakeholders to remove project roadblocks and ensure project success
• Work with customers to track work progress, and create strategies for risk mitigation and contingency planning
• Leverage strong technical acumen to identify processes and technical solutions dynamically to expected and unexpected situations. Able to produce technical documentation
• Partner with internal teams such as Product, Support, etc. to assure timely delivery of feature requests, bug fixes, and support requests
• Participate in the sales cycle as necessary to gather requirements, formulate a delivery approach and develop a proposal/SOW

Qualifications:

• Bachelor's degree in a technical field or significant professional experience in a technical role
• 3+ years of experience in Professional Services/Consulting roles or 3+ years in IT Applications Development/Software Product Development or similar role in a fast‑paced SaaS business
• Experience implementing or integrating with CRMs (Salesforce, Zendesk, and other) and/or Contact Center Solutions preferred
• Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.
• Software implementation or coding experience is a plus
• Familiar with creating and managing Web Services (REST APIs/).
• A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
• Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued
• Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
• A passion for helping people solve problems and a proven ability to understand and learn technological concepts
• Highly organized self-starter that seeks challenging opportunities
• Ability to work cross‑functionally in a fast‑paced startup environment
• Fluency in written and spoken English, bilingual abilities a plus
• Travel requirement: up to 30%

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer‑obsessed, building AI‑first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office‑environment work, extended periods of sitting or standing, computer‑based work. Limited lifting, and equipment usage limited to computer‑related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.