Manager, Sales Development

Talkdesk; Portugal; Presencial; EUR 70 000 - 110 000; Tempo integral

Resumo da oferta

Talkdesk is seeking a Senior Sales Development Leader to drive SDR goals and build a high-performing team in Portugal. You will hire, mentor, and manage multiple SDRs, and ensure a smooth handoff of qualified leads to Account Executives while articulating Talkdesk's value proposition.

You will collaborate with Sales and Marketing to optimize the pipeline, maintain rigorous SDR metrics in Salesforce, and translate Talkdesk’s mission into a practical SDR strategy. Travel may be limited.

Qualificações

• 3–5 years of experience in sales, preferably enterprise tech
• 1–3 years experience in SaaS
• 1–2 years building and leading SDR teams
• Strategic thinker with ability to execute short- and long-term sales plans
• Strong planning, writing, presentation and communication skills
• Hunter mindset with the ability to learn, adapt and improve
• Strong interpersonal skills and team orientation
• Ability to work in an open office environment and receive feedback professionally
• Minimal travel may be required

Responsabilidades

• Define SDR goals with leadership and implement processes, infrastructure and hiring to meet quotas
• Hire, lead and mentor multiple SDRs
• Manage handoff of leads from SDRs to Account Executives and articulate value proposition
• Collaborate with Sales and Marketing to optimize pipeline
• Use Salesforce to maintain records and report on SDR activity
• Articulate and sell Talkdesk products and services
• Internalize Talkdesk mission and translate into SDR strategy
• Participate in meetings to share SDR progress and resolve blockers
• Solidify Talkdesk competitive posture

Conhecimentos

Sales leadership

Strategic planning

Communication

Ferramentas

Salesforce

Descrição da oferta de emprego

• Help define SDR goals with the leadership team and implement processes, infrastructure and hiring to execute against set goals and quotas
• Hire, lead and mentor multiple Sales Development Representatives (SDR)
• Manage prospects/leads from our Sales Development Representatives (SDR) to the handoff to our Account Executive team with the ability to articulate our value proposition, navigate objections and foster relationships
• Collaborate with our Sales and Marketing teams to optimize pipeline and sales
• Use Salesforce.com to maintain excellent records and report on SDR activity and metrics
• Establish methods to articulate and sell all Talkdesk products & services
• Understand and internalize the Talkdesk mission and vision and translate them into an SDR strategy
• Participate in regular company and office meetings to share SDR progress, identify blockers and drive resolution
• Help to solidify the competitive posture of Talkdesk

Requirements

• 3 - 5 years of experience in sales functions - preferably enterprise sales for technology products
• 1 - 3 years experience working in the SaaS industry
• 1 - 2 years experience with building, managing and guiding sales/SDR teams towards set goals
• Strategic thinker with the ability to execute both short-term and long-term sales plans
• Strong planning, writing, presentation and communication skills
• “Hunter” mindset with the ability to learn, adapt and improve constantly
• Strong interpersonal skills and willingness to excel in a team-oriented atmosphere
• Ability to work in an open office environment and to provide and receive feedback professionally
• Minimal travel may be required

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.