Senior Solution Consultant at Talkdesk

Talkdesk; Lisboa; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

Talkdesk is seeking a Senior Solution Consultant to lead hybrid deployments for our valued customers, acting as both advisor and technical consultant. You will align business objectives with Talkdesk capabilities, drive high-quality deployments, and ensure customer success across technical and business stakeholders.

You will partner with Product and Support teams, craft technical documentation, and contribute to the sales cycle as needed while maintaining a strong focus on customer outcomes.

Qualificações

• Bachelor's degree in a technical field or significant professional experience in a technical role.
• 3+ years of experience in Professional Services/Consulting or similar SaaS role.
• Experience implementing or integrating with CRMs (Salesforce, Zendesk) or Contact Center solutions preferred.
• Experience with SQL/SOQL and JavaScript is a plus.

Responsabilidades

• Lead Talkdesk strategic deployments, gather requirements, design prototypes, configure integrations, create UAT guides and training.
• Understand customer objectives and document user stories.
• Establish Talkdesk as the best solution for customer needs and drive success across the organization.
• Develop project plans, scope, and scheduling; coordinate with customer managers.

Conhecimentos

Solution consulting

CRM integration

SQL

JavaScript

Communication

Formação académica

Bachelor's degree in a technical field

Ferramentas

Salesforce

Zendesk

REST APIs

Descrição da oferta de emprego

At Talkdesk, we're building the future of brilliant customer interactions. We bring together cleverness, curiosity, and grit to create a team of customer heroes — thinkers, achievers, and dreamers who believe our world-class SaaS platform can transform the way businesses connect with their customers. We're looking for ambitious, driven, and collaborative individuals to join the Talkdesk family. If you thrive in a fast-paced environment, enjoy solving complex challenges, and are motivated by making a meaningful impact, we'd love for you to join us on our journey. If you're a world-class Solution Consultant who is passionate about technology, customer success, and delivering exceptional outcomes, your next opportunity could be here at Talkdesk.

As a Senior Solution Consultant, you will play a critical hybrid role in leading customer deployments. You will act as both a trusted advisor and technical consultant to Talkdesk's most valuable customers, serving as the bridge between customer stakeholders — both technical and business — and Talkdesk's internal teams. You will ensure alignment on key business objectives, technical requirements, and project priorities while driving successful, high-quality deployments of the Talkdesk platform.

Duties and Responsibilities

• Lead Talkdesk Strategic implementations with new and existing customers including project management, gathering and documenting requirements (functional \& technical), designing prototypes, configuring \& integrating systems, building user acceptance testing guides, testing, and delivering training
• Understand customer business objectives, consult with industry best practices, \& document user stories.
• Establish Talkdesk as the best solution to address needs \& ensure customer success for each role within the Customer's organization
• Lead project scoping, creating project plans, planning, and scheduling project activities.
• Integrate plans with customer's project managers for the successful execution of Talkdesk's deployments
• Develop visual representation diagrams of the Customer's end-client journey
• Implement solutions that include the creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts within Talkdesk's solution and/or 3rd party CRM systems
• Develop trust with customer executives, leadership, and other stakeholders to remove project roadblocks and ensure project success
• Work with customers to track work progress, and create strategies for risk mitigation and contingency planning
• Leverage strong technical acumen to identify processes and technical solutions dynamically to expected and unexpected situations.
• Able to produce technical documentation
• Partner with internal teams such as Product, Support, etc. to assure timely delivery of feature requests, bug fixes, and support requests
• Participate in the sales cycle as necessary to gather requirements, formulate a delivery approach and develop a proposal/SOW

Qualifications

• Bachelor's degree in a technical field or significant professional experience in a technical role
• 3+ years of experience in Professional Services/Consulting roles or 3+ years in IT Applications Development/Software Product Development or similar role in a fast-paced SaaS business
• Experience implementing or integrating with CRMs (Salesforce, Zendesk, and other) and/or Contact Center Solutions preferred
• Experience with SQL/SOQL and JavaScript a plus
• Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.
• Software implementation or coding experience is a plus
• Familiar with creating and managing Web Services (REST APIs/).
• A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
• Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients.
• Client management experience is highly valued
• Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
• A passion for helping people solve problems and a proven ability to understand and learn technological concepts
• Highly organized self-starter that seeks challenging opportunities
• Ability to work cross-functionally in a fast-paced startup environment
• Fluency in written and spoken English, bilingual abilities a plus
• Travel requirement: up to 30%

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.