Social Intelligence Analyst (Italian Speaker)

Nestlé S.A.; Linda-a-Velha; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Meal allowance card

Flexible working environment

Annual bonus

Job summary

Nestlé Business Solutions (NBS) seeks a Social Intelligence Analyst to lead analytical workstreams, identify patterns, and deliver executive-ready insights. You will mentor analysts, engage stakeholders, and translate business questions into actionable outputs.

The role requires fluency in English and Italian, strong data handling skills, and experience with social listening platforms. Hybrid work: 2 days in the office in Braga/Lisbon area, Portugal.

Qualifications

• University degree in Marketing, Communications, Business, Data, Psychology, Journalism or related field.
• Strong analytical mindset with attention to detail.
• Ability to work with structured and unstructured datasets.
• Strong written and verbal communication skills.
• Proficiency in English and Italian.
• Ability to manage tasks and deadlines in structured environments.
• Familiarity with digital ecosystems and social media platforms.

Responsibilities

• Lead execution and coordination of analytical workstreams.
• Identify patterns, cross-market developments, and risks.
• Produce advanced analytical reports and executive-ready outputs.
• Mentor analysts and contribute to capability development.
• Manage stakeholder engagements and translate questions into outputs.

Skills

Analytical mindset

English & Italian

Structured data handling

Communication skills

MS Office

Social listening tools

Education

University degree in Marketing/Communications/Business/Data/Psychology/Journalism

Tools

MS Office

Brandwatch

Talkwalker

Sprinklr

Meltwater

Job description

Position Snapshot

Location: Braga/Lisbon (Portugal)

Company: Nestlé Business Solutions (NBS)

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)

Languages: Fluent in English and Italian

Social Listening Experience

About us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

Social Intelligence Analyst leads execution and coordination of analytical workstreams, ensuring high-quality interpretation, consistency, and reliability of outputs across assigned projects.

A day in the life of...

Data Processing & Structuring

• Resolve complex classification and taxonomy challenges.

• Integrate multiple structured datasets into coherent analytical foundations.

Monitoring & Signal Detection

• Identify systemic patterns, cross-market developments, and emerging risks.

• Validate interpretation of complex signals.

Reporting & Output Generation

• Produce advanced analytical reports requiring synthesis across multiple sources.

• Deliver presentations and executive-ready outputs.

Quality Assurance

• Review deliverables prepared by other analysts and ensure first-time-right quality.

• Improve reporting standards.

Stakeholder Interaction

• Manage stakeholder engagements and translate business questions into analytical outputs.

• Support project scoping and prioritisation.

Coaching & Knowledge Sharing

• Mentor analysts and contribute to capability development.

• Support development of operational guidance and best practices.

What will make you successful

• University degree in Marketing, Communications, Business, Media, Data, Psychology, Journalism or related field

• Strong analytical mindset and attention to detail

• Ability to work with structured and unstructured datasets

• Strong written and verbal communication skills

• Proficiency in English and Italian

• Ability to manage tasks and deadlines in structured operational environments

• Familiarity with digital ecosystems and social media platforms

• Proficiency in MS Office (Excel, PowerPoint, Word) or equivalent tools

• Familiarity/proficiency in social listening or digital analytics platforms (e.g., Brandwatch, Talkwalker, Sprinklr, Meltwater, etc.)

**What we offer**

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

• Development of expertise in Nestlé’s Shared Solutions Business

• Immersion in a culturally diverse team

• Local and international exposure

• Flexible working environment

• Engagement and wellbeing activities

• Competitive salary and annual bonus according to your performance

• Meal allowance card

• Flex Benefits - at NBS you can choose what benefits are more suitable for you

• Make part of the Nestlé Club and get discount in several partners

• Free coffee (and good coffee) at the office

• Shop with special discounts for employees

• Company equipment according to professional needs

• Medical support available at the office

• E-learning courses and training program to get you where you aim to be

• Career progression and possibilities for international career