Site Support Engineer

ALTEN Portugal; Lisboa; Presencial; EUR 40 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Specialized training

Professional development

Great work environment

Resumo da oferta

A multinational consulting firm is seeking a Site Support Engineer in Lisbon. The role involves analyzing operational issues, providing support for integration activities, and using critical thinking to resolve technical inquiries. Candidates should have a degree in engineering, at least 3 years of relevant experience, and good knowledge of Linux and scripting languages. The company offers a competitive environment with opportunities for ongoing professional development.

Qualificações

• At least 3 years of experience as a Site Support Engineer.
• Experience in preparation and executing tests: documentation, testing, problem analysis.
• Understanding operational problems and giving feedback to air traffic controllers.
• Experience in preparation and executing tests: documentation, testing, problem analysis, defect reports, etc.
• Technical knowledge: understand operational problems and give feedback to the client and controllers.
• Fluency in English; ability to work in an international environment.
• Strong communication skills and ability to engage with stakeholders to achieve system goals.

Responsabilidades

• Analyze operational system anomalies raised by technical teams.
• Prioritize and provide detailed feedback on operational issues.
• Support integration activities and deployment of new versions.
• Support integration activities and deployment of new versions.
• Assist in developing the client’s operational dataset (offline system data and parameters).
• Analyze new technical/functional needs and capture business opportunities.
• Provide operational/functional support to end-users and internal engineering teams and resolve inquiries.

Conhecimentos

System engineering

Verification and validation of complex systems

Fluency in English

Strong critical thinking

Analysis of operational issues

Teamwork in international environments

Network knowledge

English

Formação académica

Degree in Engineering (Computer Science, Electronics, Telecommunications)

Ferramentas

Linux

Python

Perl

Java

C

Descrição da oferta de emprego

At ALTEN, we are certain that the success of our projects is due to the people who make up our team. That’s why, if you have at least 3 years of experience as a Site Support Engineer we are committed to boosting your talent, meeting your professional expectations, and making you feel right at home. Do you want to build the world of tomorrow today? Keep reading!

Responsibilities

• Analysis of anomalies in the operational system raised by the client’s technical teams or by the controllers, in connection with the factory teams; support for the software teams for the correction/closure of defects.
• Understanding of operational issues, allowing prioritization and detailed feedback to controllers.
• Participation in customer validation activities of the different system maturation versions, prior to deployment.
• Support for integration activities and deployment of new versions.
• Support for the development of the client’s operational dataset (offline system data and parameters).
• Analysis of the client’s new technical and functional needs, capturing business opportunities.
• Provide operational/functional support to end-users and internal engineering teams and resolving technical inquiries;

Requirements

• Degree in Engineering (e.g. Computer Science, Electronics, Telecommunications);
• Experience in system engineering, verification and validation of complex systems, preferably on the air traffic control domain;
• Experience in preparation and executing tests: documentation, testing, problem analysis, defect reports, etc;
• Technical knowledge: Understand operational problems and give feedback to Thales and customer air traffic controllers;
• Good knowledge of Linux and scripts (Python, Perl); other programming languages (Java, C) would be a plus;
• Software architecture and Network knowledge.
• Communication skills: Fluency in English, taste for teamwork in an international environment;
• Ability to communicate with stakeholders to identify what they want to accomplish with a system;
• Strong critical thinking and analytical skills to identify and resolve complex technical issues.

Location: Lisbon

What can we offer you?

• Joining a competitive, multinational company that is constantly growing.
• Integration into a highly qualified team of professionals with a great work environment—innovative and dynamic.
• Specialized training and ongoing professional development.

Who are we?

We are a team. We are part of ALTEN, a European multinational specializing in providing consulting, information technology, and engineering services to the leading companies in the Portuguese market.

If you like numbers, we can tell you that in Portugal we have a revenue of 10.9 million euros, 2 headquarters, and a team of 215 professionals.

Moreover, at ALTEN, we take pride in offering equal opportunities regardless of gender, age, abilities, or country of origin. Our commitment is to talent and to the people who possess it.