Site Reliability Engineer

Softlanding; Porto; Hybrid; EUR 70,000 - 95,000; Full time

Job summary

Softlanding is launching a new Tech Hub in Porto and seeks an experienced Site Reliability Engineer to ensure the availability, performance, and resilience of cloud-native platforms and customer-facing services.

You will own observability, define SLOs/SLIs, drive incident response, and collaborate with cross-functional teams to improve system reliability and automation across the SDLC. This role emphasizes on-call readiness and continuous improvement in a cloud-first environment.

Qualifications

• Strong understanding of Site Reliability Engineering (SRE) principles and production operations.
• Experience supporting high-availability production environments and on-call support.
• Proven incident management, troubleshooting, and root cause analysis in complex distributed systems.
• Hands-on experience with Linux-based environments and system administration.
• Experience with containerization and orchestration technologies such as Docker and Kubernetes.

Responsibilities

• Ensure the availability, performance, reliability, and resilience of cloud-native platforms and customer-facing services.
• Own and continuously improve platform observability through metrics, logs, traces, dashboards, and alerting.
• Define, implement, and monitor SLIs, SLOs, and SLAs in partnership with Product and Engineering teams.
• Drive incident response, root cause analysis, and post-incident reviews to improve platform stability.
• Identify performance bottlenecks and implement reliability and scalability improvements.
• Embed reliability engineering practices throughout the Software Development Life Cycle (SDLC).
• Collaborate with Engineering, Product, Architecture, Security, and Data teams to evolve reliability frameworks.
• Develop and maintain automation to reduce operational overhead and improve system resilience.
• Support and optimize CI/CD pipelines, infrastructure automation, and deployment processes.
• Participate in on-call rotations and support production environments for rapid issue resolution.
• Contribute to design and operation of distributed systems on modern cloud platforms.

Skills

SRE principles

Incident management

Linux admin

On-call support

Performance troubleshooting

Tools

Docker

Kubernetes

Job description

You’ll have the opportunity to collaborate with a leading European mobility services provider, headquartered in Germany and backed by nearly 90 years of expertise. As part of this journey, you’ll contribute to the launch of a new Tech Hub in Porto, helping to drive innovative, technology-led solutions that are transforming how businesses move while contributing to a more sustainable future.

YOUR ROLE

• Ensure the availability, performance, reliability, and resilience of cloud-native platforms and customer-facing services.
• Own and continuously improve platform observability through metrics, logs, traces, dashboards, and alerting.
• Define, implement, and monitor SLIs, SLOs, and SLAs in partnership with Product and Engineering teams.
• Drive incident response, root cause analysis, and post-incident reviews to improve platform stability.
• Identify performance bottlenecks and proactively implement reliability and scalability improvements.
• Embed reliability engineering practices throughout the Software Development Life Cycle (SDLC).
• Collaborate with Engineering, Product, Architecture, Security, and Data teams to establish and evolve reliability frameworks.
• Develop and maintain automation solutions to reduce operational overhead and improve system resilience.
• Support and optimize CI/CD pipelines, infrastructure automation, and deployment processes.
• Participate in on-call rotations and support production environments, ensuring rapid resolution of critical issues.
• Contribute to the design and operation of distributed systems running on modern cloud platforms.

YOUR PROFILE

• Strong understanding of Site Reliability Engineering (SRE) principles, production operations, and reliability best practices.
• Experience supporting and operating high-availability production environments, including on-call support.
• Proven incident management, troubleshooting, and root cause analysis skills in complex distributed systems.
• Experience working with Linux-based environments and system administration.
• Hands‑on experience with containerization and orchestration technologies such as Docker and Kubernetes.