Shape The Future Of Ai: English-Speaking Customer Support Expert

Innopath Consulting Lda

Lisboa

Presencial

EUR 18 000 - 24 000

Tempo integral

Há 2 dias

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Vantagens oferecidas por esta oferta de emprego

Bonus program

Holiday allowances

Meal allowance

Private health/dental insurance

On-site in Lisbon

International environment

AI project exposure

Comprehensive training

Product training

Hands-on training

Tech skill development

Customer support experience

Long-term career growth

Resumo da oferta

Innopath Consulting Lda in Lisbon, Portugal, seeks an English-speaking customer support specialist for an on-site role supporting both consumers and business users. You will engage with customers across billing inquiries, account access issues, and product guidance, while delivering training and clear explanations of digital tools.

Strong English communication, problem-solving, and an interest in AI are essential as you join an international team.

Qualificações

Fluent English written and spoken.
Excellent communication and interpersonal skills.
Interest in technology, AI and digital products.
Customer-focused and solution-oriented mindset.
Strong troubleshooting and problem-solving abilities.
Ability to explain products and processes clearly.
Capable of working independently while collaborating with a wider team.

Responsabilidades

Provide professional customer support to consumers and business users.
Assist customers with billing and invoicing enquiries.
Troubleshoot and resolve account access issues.
Guide customers in the use of the client's products and services.
Provide support and training to help users understand available tools.
Respond to customer questions promptly and helpfully.
Investigate concerns and work towards effective solutions.
Maintain high service quality across interactions.
Collaborate with colleagues to resolve issues.
Contribute to achieving quality and customer satisfaction standards.

Conhecimentos

Fluent English

Strong communication

AI / technology interest

Customer-focused

Troubleshooting

Explain products clearly

Independence with teamwork

Descrição da oferta de emprego

Job Overview Are you fluent in English, passionate about technology, and interested in working with one of the most innovative areas of the digital world? We are looking for an

to join an international team in

Lisbon, Portugal. In this on-site role, you will support both consumers and business users of a leading

This is an exciting opportunity to work in a fast-paced and innovative environment while combining your communication and problem-solving skills with an interest in new technologies and artificial intelligence.

What We Offer

Variable productivity bonus available, based on monthly performance and according to the applicable employment conditions.
Holiday and Christmas allowances according to Portuguese employment conditions.
Meal allowance provided.
Private health and dental insurance available after signing the employment contract, subject to the applicable conditions.
On-site position in Lisbon, Portugal.
International and multicultural working environment.
Opportunity to work on a project connected to artificial intelligence and advanced technology.
Comprehensive training before starting the role.
Training covering software, products, services, and customer management.
Practical on-the-job training and the opportunity to apply your knowledge independently.
Opportunity to develop technical troubleshooting and problem-solving skills.
Professional experience supporting both consumers and business users.
Opportunity for long-term professional development within an international organization.

Key Responsibilities

As part of the customer support team, you will assist users of the client's platform by providing timely, accurate, and professional support across different customer enquiries. Your responsibilities will include:

Provide professional customer support to consumers and business users.
Assist customers with billing and invoicing enquiries.
Troubleshoot and help resolve account access issues.
Guide customers in the use of the client's products and services.
Provide support and training to help users better understand the available tools.
Respond to customer questions in a timely and helpful manner.
Investigate customer concerns and work towards effective solutions.
Deliver a high standard of service across customer interactions.
Maintain a professional and customer-focused approach.
Work efficiently in a fast-paced support environment.
Collaborate with colleagues to resolve customer issues effectively.
Contribute to meeting established quality and customer satisfaction standards.

Requirements

Fluent English proficiency, both written and spoken.
Strong communication and interpersonal skills.
Interest in technology, artificial intelligence, and digital products.
Customer-focused and solution-oriented mindset.
Strong troubleshooting and problem-solving abilities.
Ability to understand customer concerns and provide clear guidance.
Comfortable supporting both individual consumers and business users.
Ability to explain products and processes in a clear and understandable way.
Good attention to detail when handling customer cases.
Comfortable learning and using new software and digital tools.
Ability to work effectively in a fast-paced environment.
Ability to work independently while collaborating with a wider team.
Professional, adaptable, and helpful approach to customer interactions.

Working Conditions

On-site position in Lisbon, Portugal.
Workplace located at TP Tejo.
40 hours per week.
Daily schedule of 8 working hours with an additional lunch break.
24/7 operational environment.
Rotational shifts may apply.
Work schedules are provided in advance to support planning and coordination.
Portuguese public holidays apply.
Employees working on a Portuguese public holiday may receive a compensation day according to the applicable project conditions.
22 days of annual holiday entitlement, according to Portuguese law.
Initial training lasts 15 working days.
Training includes product knowledge, software training, customer management, and practical preparation for the role.
Successful completion of the training leads to the employment contract process.