B2C Operations Customer Expert (Italian Speaking)

Ai Technology; Almada; Presencial; EUR 13 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Holiday entitlement

Meal allowance

Resumo da oferta

Ai Technology in Portugal is hiring an Italian-speaking Operations Customer Expert to support consumers and business users of the AI platform. You will combine customer care, troubleshooting and product guidance across multiple channels in a fast moving tech environment.

This 40-hour weekly role operates on a 24/7 rotating schedule from Caparica, near Lisbon. You will handle billing queries, account access issues, product guidance and customer training, with a focus on accuracy, empathy and

Qualificações

• Excellent English communication skills.
• Ability to troubleshoot account access and billing questions.
• Comfort with digital products and online platforms.
• Attention to detail and problem solving.
• Willingness to work in a 24/7 rotating shift.

Responsabilidades

• Billing & invoicing: Help customers understand charges and payments.
• Account support: Troubleshoot login-related issues.
• Product guidance: Explain how to use AI products effectively.
• Customer training: Educate customers on features and functionality.
• Multichannel support: Respond across available support channels.
• Problem solving: Investigate issues and provide clear next steps.
• Quality-focused service: Deliver accurate, timely responses.

Conhecimentos

English communication

Problem solving

Customer care

Multichannel support

Technical aptitude

Ferramentas

CRM software

Descrição da oferta de emprego

Want to build your career around one of the technologies changing the world?

Join us in Portugal and work on a project supporting a leading American AI research and deployment company — the organization behind one of the world's most widely used AI platforms.

This is an opportunity to move beyond traditional customer service and become part of a team supporting cutting-edge AI products used for writing, coding, research, automation, and everyday productivity.

Your Mission

As an Operations Customer Expert, you'll help consumers and business users get the most from the client's AI platform.

You'll provide professional, efficient and thoughtful support across multiple channels, combining customer care, troubleshooting and product guidance in a fast-moving technology environment.

Your day‑to‑day work will include:

• Billing & invoicing: Help customers understand charges, payments and billing‑related questions.
• Account support: Troubleshoot account access and login‑related issues.
• Product guidance: Help users understand how to use the client's AI products effectively.
• Customer training: Guide and educate customers on product features and functionality.
• Multichannel support: Respond to customer requests through the available support channels.
• Problem solving: Investigate issues, identify solutions and provide clear next steps.
• Quality‑focused service: Deliver accurate, timely and customer‑focused responses while meeting quality standards.

Why This Role Is Different

You won't simply be answering customer questions.

You'll develop practical experience working with AI products and emerging technologies, while learning how to support users who rely on these tools for their professional and personal activities.

It's a great fit if you're naturally curious about technology, enjoy solving problems and want your next customer support role to have a strong technology focus.

Working Schedule

This is a 24/7 operation, so flexibility is essential.

• 40 hours per week
• 8 working hours per day
• Additional 1-hour lunch break
• Rotating shifts
• Work schedules are provided 10 days in advance
• Portuguese public holidays apply
• If you work on a Portuguese public holiday, you'll receive a compensation day, subject to project approval
• 22 days of annual leave according to Portuguese law

Training

Before going live, you'll receive dedicated project training to build your confidence with the products, processes and customer support approach.

• Selection for the employment phase takes place after successful completion of training

Monthly package

Amount

Christmas allowance*

Performance bonus

Up to €200/month

• Holiday and Christmas allowances are paid monthly as a percentage of the base salary.
• Based on 22 working days and paid through a prepaid meal card. The meal allowance is exempt from Social Security and IRS contributions.

Performance bonus

You can earn up to €200/month in variable productivity bonus, depending on your monthly performance. The bonus is subject to taxation.

Additional Benefits

After signing the employment contract, and provided you already have a Portuguese NIF and Social Security number, you'll have access to:

• Private health insurance
• Portuguese statutory holiday entitlement
• Monthly payment of Holiday and Christmas allowances
• Meal allowance through a prepaid meal card

Contract Path

We want to be transparent about the hiring process.

• Selection Agreement – You'll sign an agreement covering the final recruitment/training phase.
• Successful training – Candidates selected after training move to an Employment Uncertain Term Contract, with a foreseeable duration of 12 months.
• Long‑term opportunity – A permanent contract is possible after 2 years, subject to the applicable employment conditions.

Who We're Looking For

We're looking for people who are curious, analytical and genuinely interested in technology.

You could be a great match if you:

• Have strong English communication skills, both written and spoken.
• Enjoy helping people and solving problems.
• Are comfortable working with digital products and online platforms.
• Can explain technical or product‑related information in a simple, customer‑friendly way.
• Have excellent attention to detail.
• Stay calm and professional when handling challenging customer situations.
• Learn new tools and processes quickly.
• Are comfortable working in a 24/7 rotating‑shift environment.
• Have a genuine interest in AI and emerging technologies.

Previous customer support, technical support, SaaS or technology experience is an advantage, but a strong learning mindset and excellent communication skills are equally important.

Your Opportunity in Lisbon

You'll be joining one of the country's established international customer experience employers, while working on a project connected to the rapidly evolving world of artificial intelligence.

If you're looking for a role where you can use your communication skills, develop technology expertise and get closer to the AI industry, this could be your next step.

Ready to work at the intersection of technology and customer experience?

B2c Operations Customer Expert (Italian Speaking) Caparica, Portuguese Republic, PT