ServiceNow Team Manager (m/f/d) for Vantage Towers

Vodafone; Lisboa; Híbrido; EUR 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Laptop & mobile plan

Meal allowance (Pluxee)

Extra vacation days

Nursery subsidy

Health & life insurance

International career opportunities

Resumo da oferta

Vodafone is seeking a ServiceNow Team Manager (m/f/d) for Vantage Towers in Lisbon. You will lead both technical delivery and people management, shaping platform roadmaps while maintaining high reliability and secure implementations.

In this role you combine hands-on ServiceNow development with leadership across Agile teams in a multinational setting. A hybrid schedule is offered, with 2 days in Lisbon and 3 remote days.

Qualificações

• University degree in computer science, technology, engineering, mathematics, or equivalent professional experience.
• Extensive hands-on ServiceNow development experience in production environments.
• Prior people management or team leadership in agile, distributed, multinational setups.
• Nice to have ServiceNow certifications (CSA, CAD, CIS) and ITSM/CSM exposure.

Responsabilidades

• Dual-Remit Leadership: hands-on technical expert and people manager for ServiceNow solutions.
• Technical Delivery & Architecture: design, develop, test, and deploy scalable ServiceNow improvements.
• People Management & Mentorship: support career progression with coaching and development plans.
• Engineering Standards & Stability: improve code quality, testing, and release practices.
• Stakeholder Collaboration & Roadmaps: align delivery plans with IT and business stakeholders.

Conhecimentos

ServiceNow development

People management

Agile leadership

Technical architecture

Formação académica

University degree in Computer Science/Engineering/Math

Ferramentas

CSA

CAD

CIS

ITSM

CSM

Descrição da oferta de emprego

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ServiceNow Team Manager (m/f/d) for Vantage Towers

Aggregate function: Technology

Business Area: Vantage Towers Technology

Posting Country: Portugal

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.

As a young TowerCo , we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.

If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top , together.

Your Responsabilities

Dual-Remit Leadership: You act as a hands-on technical expert and people manager, driving both ServiceNow solutions and the growth, engagement, and performance of assigned employees (including team members outside your immediate stream).

Technical Delivery & Architecture: You provide technical leadership by designing, developing, testing, and deploying scalable, secure, and maintainable enhancements on the ServiceNow platform, translating complex requirements into robust implementation designs.

People Management & Mentorship: You support your team's career progression and wellbeing through regular 1:1s, constructive feedback, coaching, and individual development plans while aligning training opportunities.

Engineering Standards & Stability: You continuously improve engineering practices (code quality, testing, release practices), ensure high platform reliability, and minimize incidents while keeping appropriate technical documentation up to date.

Stakeholder Collaboration & Roadmaps: You collaborate with IT and business stakeholders to align delivery plans, influence project priorities, and contribute to the definition of technical platform roadmaps.

Your Profile

Educational Background: University degree in computer science, technology, engineering, mathematics, or equivalent professional experience.

Professional Experience: Extensive hands-on experience in ServiceNow development delivering production-grade solutions, combined with prior people management or team leadership experience in agile, distributed, and multinational setups.

Technical Skills:

Nice to have: ServiceNow certifications such as CSA, CAD, or CIS are a strong advantage. Exposure to specific modules like ITSM, CSM, HRSD, HAM/SAM, or ITOM.

Soft Skills: High level of technical judgment and problem-solving. Strong capability to lead through influence, resolve conflicts, and balance hands-on technical delivery with supportive, people-centric leadership responsibilities.

Language Proficiency: Fluent English (C1 level), both written and spoken, with excellent communication skills.

What we offer – Flexibility & Growth Opportunities:

• Flexible work:we offer a hybrid working model, which allows you to work 2 days per week from our Lisbon office and 3 days remote.
• Top Equipment: you receive a new laptop as well as a mobile plan & device
• Salary & Vacation: you will receive an attractive salary package. Additionally, you can profit from a meal allowance delivered on a Pluxee card (10.20€/day) and 7 extra vacation days
• Work-Life-Balance: we offer nursery subsidy and parental leave support
• Learning & Growth:LinkedIn Learning, individual support for your professional and personal development as well as international career opportunities
• Health & Social Care: profit from aPension plan, full health insurances (for you and co-payment for family members) and life insurance
• Team & Culture:work in a diverse, multiculture team which is committed to the values: Accountability, Respect, Teamwork and Trust. We offer the unique opportunity to shape our organization – together as OneVT.

We are committed to fostering an inclusive workplace where everyone can thrive. Applications from all individuals, regardless of background, identity, or ability are more than welcome. If you require any reasonable adjustments during the recruitment process, please contact us so we can support you.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.