ServiceNow Developer Senior

act digital; Lisboa; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

act digital is seeking a Senior ServiceNow Developer (ITSM) to join our IT team in Lisbon. This hands-on role focuses on development, governance, and continuous enhancement of the ServiceNow platform.

You will configure and customize ITSM modules, implement incident and problem management, translate requirements into scalable solutions, create dashboards, and collaborate with Business Analysts and stakeholders to improve IT service management processes. A CSA certification is mandatory.

Qualificações

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in a similar ServiceNow Developer role.
• Strong expertise in ServiceNow ITSM configuration and customization.
• Proven experience with workflows and ITIL processes.
• ServiceNow Certified System Administrator (CSA) (mandatory)

Responsabilidades

• Configure, customize, and maintain ServiceNow ITSM modules following best practices.
• Participate in Incident Management, Problem Management, and other ITSM applications.
• Gather, analyze, and translate business requirements into scalable ServiceNow solutions.
• Develop and maintain upgrade-friendly platform configurations.
• Create and maintain technical and functional documentation.
• Design and develop dashboards, reports, and performance metrics.
• Support end users during rollout of new functionalities and provide guidance on platform usage.
• Collaborate with Business Analysts and stakeholders to improve IT service management processes.
• Contribute to platform governance, QA, troubleshooting, and continuous improvement initiatives.
• Stay up to date with new ServiceNow features and capabilities.

Conhecimentos

ServiceNow ITSM

CSA certification

Workflows

ITIL processes

Analytical skills

Formação académica

Bachelor's degree in Computer Science / IT

Ferramentas

ServiceNow platform

Descrição da oferta de emprego

We are looking for a Senior ServiceNow Developer (ITSM) to join our IT team and play a key role in the ongoing development, enhancement, and governance of the ServiceNow platform. This is an excellent opportunity for a hands-on professional with strong ServiceNow expertise, a proactive mindset, and a passion for delivering high-quality IT service management solutions.

Key Responsibilities

• Configure, customize, and maintain ServiceNow ITSM modules following ServiceNow best practices.
• Participate in the implementation and continuous improvement of Incident Management, Problem Management, and other ServiceNow applications.
• Gather, analyze, and translate business requirements into scalable and sustainable ServiceNow solutions.
• Develop and maintain platform configurations that are upgrade-friendly and aligned with ServiceNow standards.
• Create and maintain technical and functional documentation to support knowledge sharing and long-term platform sustainability.
• Design and develop dashboards, reports, and performance metrics as required.
• Support end users during the rollout of new functionalities and provide guidance on platform usage.
• Collaborate closely with Business Analysts, technical teams, and stakeholders to improve IT service management processes.
• Contribute to platform governance, quality assurance, troubleshooting, and continuous improvement initiatives.
• Stay up to date with new ServiceNow features and capabilities, proposing innovative solutions that add value to the organization.

Required Skills & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in a similar ServiceNow Developer role.
• Strong expertise in ServiceNow ITSM configuration and customization.
• Proven experience in the development, deployment, and management of ServiceNow ITSM components following best practices.
• Experience performing platform reviews, troubleshooting issues, and implementing both immediate and long-term solutions.
• Experience with ServiceNow workflows and ITSM best practices.
• Knowledge of ITIL processes and ServiceNow delivery methodologies.
• Strong analytical and problem-solving skills.
• ServiceNow Certified System Administrator (CSA) (mandatory)