ServiceNow Developer

ALTEN; Porto; Híbrido; EUR 30 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Structured career path

Continuous technical training

Strong culture of ethics and inclusion

Resumo da oferta

ALTEN is seeking a ServiceNow Developer in Porto, Portugal to join its expanding team within the ServiceNow Competence Center. This hybrid role focuses on developing and supporting ServiceNow solutions for IT Service Management and HR Service Delivery.

The ideal candidate has 1–2 years of experience with ServiceNow, a degree in Computer Science or related fields, and a passion for growing their expertise. The position offers health insurance and a structured career path.

Qualificações

• 1–2 years of hands-on experience with ServiceNow platform.
• Foundational knowledge of ITSM and/or HRSD.
• Experience with Business Rules, Client Scripts, UI Policies, and Flow Designer.
• Basic understanding of ServiceNow architecture and data models.
• Professional proficiency in English.

Responsabilidades

• Develop and support ServiceNow solutions across the platform.
• Assist in the implementation and enhancement of ServiceNow applications.
• Gather requirements and translate them into technical solutions.
• Support troubleshooting with root cause analysis.

Conhecimentos

Analytical skills

Problem-solving

Communication

Collaboration

Formação académica

Bachelor’s degree in Computer Science or related field

Ferramentas

HTML

CSS

ServiceNow

Descrição da oferta de emprego

To support Alten’s continued growth in Portugal, the Group is strengthening its ServiceNow Competence Center based in Porto.

In this context, we are looking for a ServiceNow Developer to join our growing team and contribute to the development, configuration, and support of ServiceNow solutions aligned with business needs.

This is an exciting opportunity for an early-career professional eager to grow their technical expertise on a market-leading platform within an international and collaborative environment. This is a hybrid position based in Porto, Portugal, with a primary functional focus on IT Service Management (ITSM) and Human Resources Service Delivery (HRSD) modules.

The Challenge we have for you

As a ServiceNow Developer, you will be responsible for developing, configuring, and supporting solutions across the ServiceNow platform, ensuring timely delivery, technical quality, and adherence to best practices.

You will assist in the implementation and continuous enhancement of ServiceNow applications and workflows, working under the guidance of senior team members. Your role includes configuring and customizing platform components such as Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer workflows, and Service Catalog items.

You will also support troubleshooting activities by diagnosing issues, performing root cause analysis, and implementing effective fixes. Working closely with business stakeholders and internal technical teams, you will gather requirements and translate them into robust technical solutions. Additionally, you will contribute to the continuous improvement of ITSM and HRSD modules in line with ServiceNow standards.

In your first year

In your first year, you will build solid hands‑on experience on the ServiceNow platform by actively contributing to:

Development and enhancement of ITSM and HRSD solutions

Configuration of workflows, catalog items, and automations using Flow Designer

Support for platform upgrades, patching activities, and instance maintenance

Participation in code reviews, testing, and validation activities to ensure platform stability and solution quality

Creation and maintenance of clear and structured technical documentation

Throughout this period, you will progressively increase your autonomy, deepen your understanding of ServiceNow architecture and data models, and position yourself as a valuable contributor to the ServiceNow Competence Center.

Minimum/Essential Skills/Qualifications

Profile

Experience:

1–2 years of hands‑on experience developing and supporting solutions on the ServiceNow platform

Education:

Bachelor’s degree in Computer Science, Information Technology, Informatics Engineering, Electrotechnical Engineering, or a related field (preferred)

ServiceNow & Development:

Foundational knowledge of IT Service Management (ITSM) and/or Human Resources Service Delivery (HRSD)

Experience with Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and Service Catalog

Basic understanding of ServiceNow architecture and data models

Familiarity with integration concepts (REST/SOAP APIs) is a plus

Technologies:

Knowledge of HTML and CSS

Soft Skills:

Strong analytical and problem‑solving skills with attention to detail

Good communication skills and willingness to learn from senior team members

Ability to work in a collaborative, project‑based and international environment

Certifications:

ServiceNow certification is a plus

Languages:

Professional proficiency in English

PERKS

Health insurance

Structured career path and professional development opportunities

Continuous technical training and mentoring

Integration into a company with a strong culture of ethics, diversity, and inclusion

At Alten Group, a strong culture of respect, ethics, and compliance has been embedded since the company was founded. Diversity, professional equality, environmental responsibility, and employee well‑being are at the core of our HR policies.