Service Technician - Lisbon

BauWatch Group; Lisboa; Presencial; EUR 28 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary with bonus

Business expenses covered

Onboarding and training

Career development opportunities

Autonomous role with ownership

Resumo da oferta

BauWatch is launching in Portugal, based in Lisbon, and seeks a Service Technician to establish operations and support the deployment of our intelligent security solutions.

You will install, maintain and troubleshoot CCTV towers, access control and connected devices at customer sites, while working with the Sales and Operations teams in Portugal and Spain.

Join a fast-growing international company offering ownership, onboarding, and strong career development.

Qualificações

• Minimum 3 years' experience as a Field Service Technician or similar technical role.
• Experience installing or maintaining CCTV/security equipment.
• Basic understanding of electrical systems and IP networking.
• Willingness to travel across Portugal, including overnight stays.
• Fluent Portuguese; professional English; Spanish is a plus.

Responsabilidades

• Install, commission and configure security solutions at customer sites across Portugal.
• Diagnose, troubleshoot and resolve issues remotely or on-site.
• Carry out preventive maintenance and equipment testing.
• Maintain installation records and service reports using BauWatch's digital systems.
• Collaborate with Spain and Portugal teams to ensure quality standards.

Conhecimentos

Problem solving

Customer service

Independent worker

Organized

Safety conscious

Formação académica

Electrical/Electronics qualification

Ferramentas

Electrical installation tools

IP networking basics

CCTV equipment familiarity

Descrição da oferta de emprego

Who We Are

BauWatch is Europe's leading provider of temporary security solutions, delivering more than 44,000 projects across 11 countries and growing by over 30% year on year.

Job Description

Join BauWatch as We Launch in Portugal!

Who We Are

BauWatch is Europe's leading provider of temporary security solutions, delivering more than 44,000 projects across 11 countries and growing by over 30% year on year.

Our vision is simple:

"Zero incidents, faster project delivery, through connected site intelligence that protects from design to completion."

We combine intelligent surveillance towers, advanced sensors, access control solutions, edge devices, fleet management and 24/7 remote monitoring into one connected ecosystem. Construction sites are among the most challenging and high-risk working environments, and we're transforming the industry by using technology to detect security and safety risks before they become incidents.

Backed by a leading private equity investor and with successful operations across Europe, BauWatch is now launching in Portugal.

This is a rare opportunity to become one of the founding members of our Portuguese team. You won't simply be joining an established organisation - you'll play a key role in building our local presence, shaping our commercial success and contributing directly to the long-term growth of BauWatch in Portugal.

The Role

As our first Service Technician in Portugal, based in Lisbon, you will play a vital role in establishing and supporting BauWatch's operational activities across the Portuguese market.

Working closely with the Managing Director, the Sales team in Portugal and the Operations team in Spain, you will be responsible for installing, maintaining and troubleshooting our intelligent security solutions at customer sites throughout Portugal. As one of the first employees in the country, you'll help build our operational standards while supporting the Sales team with technical expertise and ensuring every project is delivered to the highest standard.

You will also act as the key operational link between Portugal and our established Operations team in Spain, ensuring effective coordination of installations, maintenance activities, logistics, technical support and operational best practices. Your contribution will be essential in delivering an exceptional customer experience and supporting BauWatch's long-term growth in Portugal.

Key Responsibilities

• Install, commission and configure BauWatch's temporary security solutions, including CCTV towers, access control systems and connected devices, at customer sites across Portugal.
• Diagnose, troubleshoot and resolve technical issues both remotely and on-site, ensuring minimal downtime and exceptional customer service.
• Carry out preventive maintenance, inspections, repairs and equipment testing in accordance with BauWatch standards and applicable safety regulations.
• Conduct regular service visits to customer sites to ensure all equipment remains fully operational throughout the rental period.
• Support the successful handover of new projects from Sales to Operations, ensuring installations are completed safely, efficiently and to the highest quality standards.
• Collaborate with colleagues across Spain and Portugal to share technical knowledge, resolve complex issues and ensure consistent service standards across both countries.
• Manage local stock, spare parts, tools and company vehicle inventory, ensuring all required materials are available for planned and emergency interventions.
• Maintain accurate installation records, service reports and technical documentation using BauWatch's digital systems.
• Identify opportunities to improve operational processes, equipment reliability and customer satisfaction, actively contributing to the continuous development of the Portuguese operation.
• Identify opportunities for additional products or services during customer visits and communicate these to the Sales team to support further business growth.
• Participate in technical training and continuously develop your knowledge of BauWatch's products, technologies and operational procedures.
• Represent BauWatch professionally on customer sites, consistently delivering an outstanding customer experience and acting as an ambassador for the brand.

Job Requirements

Skills & Attributes

• A technically skilled problem solver who enjoys diagnosing issues and finding practical solutions.
• Hands-on, proactive and comfortable working independently in a dynamic environment.
• Customer-focused with excellent communication skills and a genuine commitment to delivering outstanding service.
• Organised and able to manage multiple priorities while maintaining high quality standards.
• Adaptable, flexible and comfortable working in a fast-growing business where no two days are the same.
• Safety-conscious with a professional approach to working on customer sites.

Qualifications & Experience

• Minimum 3 years' experience as a Field Service Technician, Service Engineer, Installation Technician or similar technical role.
• Experience installing, maintaining or repairing electrical, electronic, CCTV, security or telecommunications equipment is highly desirable.
• Basic understanding of electrical systems, IP networking and connected devices.
• Experience working on construction sites or in industries such as security, equipment rental, telecommunications, events or industrial services would be advantageous.
• Comfortable working outdoors and travelling regularly across Portugal, including occasional overnight stays.
• Good IT skills, including Microsoft Office and mobile applications.
• Full, valid driving licence.
• Fluent Portuguese and basic professional English. Spanish would be an advantage for communication with colleagues in Spain.
• Relevant technical qualifications in electrical engineering, electronics, telecommunications or a related discipline are desirable.

What We Offer

• A competitive salary package, including a bonus scheme and business expenses covered.
• A unique opportunity to join BauWatch as we launch our operations in Portugal and help build our success from day one.
• A challenging and autonomous role with a high degree of ownership in a fast-growing international company.
• Comprehensive onboarding and training.
• Excellent career development opportunities as our team continues to grow in Portugal.

EU Pay Transparency Directive

At BauWatch, we are committed to transparency throughout our recruitment process. The salary range for this role will be shared with candidates before the first interview.

Any offer of employment will be conditional upon the satisfactory completion of the company's pre-employment checks, in accordance with applicable legislation, including the receipt of two satisfactory references.

Interested?

For any questions about the role, please contact Raymond on [phone].