Customer Service Automation Engineer

Körber Pharma Packaging AG; Maia; Híbrido; EUR 40 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Birthday off

Flexible hours

Remote work options

Health insurance for family

Well-Being program

Employee assistance program

Healthy snacks

Resumo da oferta

Körber is seeking a Customer Service Automation Engineer in Porto/ Maia area to deliver automation solutions for system upgrades, ensuring compliance with technical specifications and regulatory standards while driving innovation to improve operations and customer satisfaction. You will analyze client-reported issues, apply solutions, and prepare final reports.

The role requires PLC programming expertise, SIMATIC knowledge, and willingness for national and international relocation.

Qualificações

• Bachelor's degree in Electrical or Mechanical Automation Engineering.
• Minimum of 3 years of experience in similar roles with programming experience.
• Knowledge of SIMATIC Step7, SIMATIC TIA Portal and WinCC.
• Professional PLC programming experience.
• Excellent English skills (written and spoken).
• Availability for national and international relocation.
• Systematic and customer-oriented.
• Self-motivated, proactive and a team player.

Responsabilidades

• Collaborate in the preparation and analysis of specifications and technical requirements of equipment to be developed or modified, according to product needs, client specifications, and applicable standards and regulations.
• Design the architecture of solutions, taking specifications into account.
• Develop and program control algorithms.
• Promote and encourage the incorporation of new technological trends that make the area's operation more complete, effective, efficient, and profitable, guaranteeing and improving the service provided to clients.
• Promote the continuous improvement process, frequently reassessing work processes and methods.
• Analyze and apply solutions to overcome the problem reported by clients.
• Prepare the final report.

Conhecimentos

PLC programming

SIMATIC Step7

TIA Portal

WinCC

English

Customer-oriented

Team player

Self-motivated

Relocation

Formação académica

Bachelors in Electrical/Automation Engineering

Descrição da oferta de emprego

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We are Körber - an international technology group with more than 12,000 employees at over 100 locations worldwide and a common goal: We turn entrepreneurial thinking into customer success and shape the technological change. In the Business Areas Digital, Pharma, Supply Chain, and Technologies, we offer products, solutions and services that inspire. We act fast to customer needs, we execute ideas seamlessly, and with our innovations we create added value for our customers. In doing so, we are increasingly building onecosystems that solve the challenges of today and tomorrow. Körber AG is the holding company of the Körber Group.

Your role in our team

As a Customer Service Automation Engineer, you will be responsible for delivering automation solutions for system upgrades, ensuring compliance with stringent technical specifications and regulatory standards, while continuously driving innovation to improve operational efficiency and customer satisfaction. Receive and identify problems reported by clients. Analyze and apply solutions to overcome the problem and prepare the final report.

Key Responsibilities

• Collaborate in the preparation and analysis of specifications and technical requirements of equipment to be developed or modified, according to product needs, client specifications, and applicable standards and regulations.
• Design the architecture of solutions, taking specifications into account.
• Develop and program control algorithms.
• Promote and encourage the incorporation of new technological trends that make the area's operation more complete, effective, efficient, and profitable, guaranteeing and improving the service provided to clients.
• Promote the continuous improvement process, frequently reassessing work processes and methods.
• Analyze and apply solutions to overcome the problem reported by clients.
• Prepare the final report.

Your Profile

• Bachelor's degree in Electrical or Mechanical Automation Engineering;
• Minimum of 3 years of experience in similar roles with programming experience;
• Knowledge of SIMATIC Step7, SIMATIC TIA Portal and WinCC;
• Professional experience in PLC programming;
• Excellent English skills (written and spoken);
• Availability for national and international relocation;
• Systematic and customer-oriented;
• self-motivated, proactive and a team player.

• Exciting tasks in a fast-growing, future-oriented industry player
• Competitive salary package, with extra-days off, including your birthday, flexible working hours and remote work options
• Health insurance for the whole family
• Well-Being and Employee Assistance Program
• Active protocols with external partners and other caring perks (ex: fresh fruit, bread and yogurt)
• A pleasant and collaborative working atmosphere

Can you find yourself in this profile? Then you are right at Körber. We are looking forward to getting to know you! For questions please contact us via [e-mail]. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status

Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what’s next – from end-to-end pharma production and advanced supply chain solutions to high-tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step.
Körber the Business Area Supply Chain is part of Körber, a global technology company for intelligent manufacturing and supply chains solutions.