Service and Reverse Logistics Program Manager

Cisco Systems, Inc.; Oeiras; Presencial; EUR 70 000 - 90 000; Tempo integral

Resumo da oferta

Cisco Systems, Inc. in Portugal is seeking a Logistics Program Manager to lead large-scale supply chain initiatives, translating strategic plans into actionable programs that improve efficiency and service levels.

You will govern programs, manage vendor relationships, drive change management, and apply data analytics to mitigate risk and lower costs across global logistics networks.

Qualificações

• Minimum 5 years in diverse logistics roles.
• 7+ years general business experience.
• Global cross-functional collaboration experience.
• Experience with logistics software and systems.
• Proven multi-stakeholder project leadership (Agile/Six Sigma/PMP).
• AI literacy and experience with AI tool prompting.
• Experience with AI-driven logistics solutions.
• Excellent English communication skills.

Responsabilidades

• Develop and execute long-term logistics strategies to support growth.
• Manage large-scale logistics projects from inception to completion.
• Establish governance and provide regular financial reporting to executives.
• Lead change management and stakeholder communications.
• Maintain vendor relationships and monitor SLAs.
• Identify bottlenecks and apply lean or tech solutions.
• Use analytics to monitor KPIs and improve processes.
• Collaborate with internal teams to align with demand and targets.
• Develop contingency plans for supply chain disruptions.

Conhecimentos

English proficiency

AI literacy

AI prompting

Change management

Cross-functional collaboration

Data analysis

Agile/Six Sigma/PMP

Formação académica

Bachelor's in Supply Chain

MBA preferred

CSCP/CLTD a plus

Ferramentas

Logistics software

KPI dashboards

ITIL knowledge

Descrição da oferta de emprego

Meet the Team

Join our dynamic and highly professional team of Services Supply Chain Logistics experts, where we are dedicated to accelerating customer success through innovative Service Logistics Lifecycle Management. Our team thrives on being result‑driven, accountable, and deeply collaborative, united by a passion for optimizing global logistics.

Your Impact

As a Logistics Program Manager you will be the driving force behind our most ambitious logistics initiatives, wielding full program oversight to bridge the gap between complex strategic planning and seamless execution. You will navigate the intricacies of governance, lead transformative change management efforts, and leverage rigorous data analysis to refine our processes and mitigate risk. By orchestrating cross‑functional partnerships and managing key vendor relationships in different areas, you will directly influence our operational trajectory and set new standards for efficiency. If you are a professional who thrives on solving complex challenges and turning ambitious goals into tangible outcomes and likes to operate in diverse areas, we invite you to help us build a more resilient, innovative, and high‑performing logistics infrastructure.

Key Responsibilities

• Operational Strategic Planning: Develop and execute long‑term logistics strategies to support organizational growth, including network optimization and warehouse capacity planning, customs brokerage and trade solutions.

• Program Oversight: Manage large‑scale logistics projects from inception to completion, ensuring all deliverables meet timeline, budget, and quality standards.

• Program Governance & Reporting: Implement robust program governance structures to ensure alignment with organizational objectives. Provide regular communication of results and detailed financial reporting to executive stakeholders.

• Change Management: Lead change management initiatives and oversee internal/external communication strategies to ensure the successful adoption of new logistics processes and technologies.

• Vendor Management: Maintain relationships with partners to ensure service level agreements (SLAs) are consistently met.

• Process Improvement: Identify bottlenecks in the supply chain and implement lean methodologies or technological solutions to streamline distribution and fulfillment processes.

• Data Analysis: Utilize advanced analytics and supply chain software to monitor key performance indicators (KPIs).

• Cross-Functional Collaboration: Partner with internal departments to align with market demand and financial targets.

• Risk Mitigation: Develop contingency plans for supply chain disruptions.

Minimum Qualifications

• A minimum of 5 years of progressive experience in diverse logistics roles.
• A minimum of 7 years of general business experience.
• Demonstrated experience in global, cross‑functional collaboration.
• Demonstrated experience with logistics software and systems.
• Proven ability to manage complex, multi‑stakeholder projects using methodologies such as Agile, Six Sigma, or PMP.
• Demonstrated expertise in Change Management principles and application.
• AI literacy and experience with AI Tool Prompting.
• Experience with AI‑driven logistics solutions.
• Demonstrated experience in leading cross‑functional teams and influencing stakeholders without direct reporting authority.
• Professional proficiency in English.

Preferred Qualifications

• Minimum of 5–7 years of experience in logistics, distribution, or supply chain management within a corporate environment.
• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field. A Master’s degree or MBA is highly preferred.
• Professional certification such as CSCP (Certified Supply Chain Professional) or CLTD (Certified in Logistics, Transportation and Distribution) is a significant asset.
• In-depth knowledge of international trade regulations, customs compliance, and domestic transportation laws.
• Information Technology Infrastructure Library (ITIL) foundation certification is highly preferred.
• Strong capabilities in Client Management and relationship building.
• Familiarity with Cisco Services operations is considered an advantage.